Description: Hi, You can see what happens in the following screenshot: https://user.fm/files/v2-076385f238b9545e2ad2d70dd394bbb0/libreofficebug.png I have installed the 5.4.5.1 version, it's the second time I try to upgrade to the 6 version. I already tried a year ago. It is truly a terrible user experience. A cryptic error code, nothing that indicates what could be wrong and it doesn't even create a crash report. I was relieved though by the fact that the installation rolls back and the system is not affected. I took the time to register to do the bug report because I understand an effort has to be made to support open source software, but honestly, I don't feel encouraged to do an economical donation if I already have to spend more time that I would with commercial software. Posting at the forum is also a surreal experience where you are forced to subscribe to a mailing list and confirm the subscription twice by email. You should seriously consider copying Ubuntu on this. Their forum is a thousand times more effective and members of the community often solve the problems without requiring intervention of the developers. I hope it helps. I wish you all the best. Steps to Reproduce: 1. Run the installer in Windows 7, 64bit Actual Results: Error window Expected Results: Installation Reproducible: Always User Profile Reset: No Additional Info: No other information, for god sake, why to you force me to fill this.
First of all: what you see is *normal* and *intended* problem reporting of *Windows Installer* system service - i.e., it's how it's designed by Microsoft, not by LibreOffice. The installer MSI is just a recipe how to install, but what actually installs everything is not MSI, but a system service/executable (msiexec) that has this great error reporting. And any software, be it "commercial" or not, that uses this *system* service, would show the same problem the same dumb way. So the nods to "truly a terrible user experience" as if it's LibreOffice installer's "feature" are unwarranted. Just try to google for "MSI error 2203" to see that basically any software installation might result in that (because it in fact not related to the specific software, but rather to broken system state). Please first try to fix the system installer service using a dedicated tool created by Microsoft to fix problems resulting from bugs in their service. To do that, see "Use troubleshooter tool from Microsoft" in [1]. Then note that what you write about registration process requiring you to "support open source software" is likely a misconception: no registration will require you to donate, while it might encourage you doing that. Also subscription to mailing lists is (should be) *not* a pre-requisite to registration in other services, like "forum" (although LibreOffice *does not* have a forum; I suspect you meant Ask LibreOffice, which is not a forum, but a Question-and-Answer site). If you see that you cannot register without donation and/or registering to unrelated services, you are welcome to file separate bug reports on that (even if there actually *is* a way to do that that you didn't notice, this is still a UX problem, when it's not easily discoverable). Setting to NEEDINFO until you report the results of your troubleshooting with MS tool, or in case of the problem persists, attach an installation log, as also described in [1]. [1] https://wiki.documentfoundation.org/Faq/General/General_Installation_Issues_(Windows)
Dear easysouvenir, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear easysouvenir, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp