Bug 132027 - can't open LibreOffice Vanilla on Windows 10 S version - soffice.exe - Bad Image
Summary: can't open LibreOffice Vanilla on Windows 10 S version - soffice.exe - Bad Image
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-04-10 16:03 UTC by jws
Modified: 2020-11-09 04:18 UTC (History)
1 user (show)

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Crash report or crash signature:


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Description jws 2020-04-10 16:03:05 UTC
Description:
downloaded LibreOffice Vanilla on brand new Lenovo laptop.  Upon trying to launch, I get the following error.

Soffice.exe Bad Image
c:\windows\system32\vcruntime140.dll is either not designed to run on Windows or it contains an error.  Try installing the program again using the original installation media or contact your system admin or the software vendor for support.  Error status 0xc0e90002.

I tried uninstalling and reinstalling several times and get the same error message each time.

Steps to Reproduce:
1.see my description above
2.
3.

Actual Results:
see my description above

Expected Results:
load the app that I paid $9.99 for!!!


Reproducible: Always


User Profile Reset: No



Additional Info:
what more do you need?
Comment 1 Julien Nabet 2020-04-11 15:27:37 UTC
What's "LibreOffice Vanilla"? LibreOffice can be downloaded freely on official website here:
https://www.libreoffice.org/download/download/
Uninstall the other one and give a try to this one.
Comment 2 Julien Nabet 2020-04-11 15:28:56 UTC
Ok you talked about this:
https://www.microsoft.com/en-us/p/libreoffice-vanilla/9npr3bznj4dm?cid=msft_web_chart&activetab=pivot:overviewtab
but what's the interest?
Comment 3 QA Administrators 2020-10-09 04:17:35 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2020-11-09 04:18:42 UTC
Dear jws,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp