Bug 132152 - crash when trying to restore a nonexistent file
Summary: crash when trying to restore a nonexistent file
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: All All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-04-16 15:46 UTC by Maurer
Modified: 2021-01-18 04:09 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


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Description Maurer 2020-04-16 15:46:53 UTC
Libre Office 6.4.3.2 (64Bit) runs on the current Microsoft Terminal Server
Only for one user, even after uninstalling and reinstalling,
If the program tries to open a crashed file, which is probably not available!
all attempts also factory settings bring nothing.
Where is the config file hidden that wants to restore the file?
thank you for your help
Jürgen Maurer
Comment 1 Julien Nabet 2020-04-16 17:36:23 UTC
Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps#Corrupted_user_profile ?
Comment 2 Julien Nabet 2020-04-17 07:51:16 UTC
Please comment the bugtracker so information is shared.

You indicated:
"I have deleted the complete order from Neuinsatll for this user
attached the desired files
the program always looks for the nonexistent crashed file when an application is open
where could the file be, where is it stored?"

I'm not sure to understand, do you confirm you removed or renamed C:\Users\bmaurer\AppData\Roaming\LibreOffice directory ?

(it's the path I see in dump.ini)

Also, did you try to start with safe mode? (see https://wiki.documentfoundation.org/Faq/General/110)

Finally, when you say "Only for one user...", you mean you've got different users, LO works for all of them except one?
Comment 3 Buovjaga 2020-06-20 14:11:48 UTC
Set to NEEDINFO.
Change back to UNCONFIRMED after you have provided the information.
Comment 4 QA Administrators 2020-12-18 03:51:27 UTC Comment hidden (obsolete)
Comment 5 QA Administrators 2021-01-18 04:09:14 UTC
Dear Maurer,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp