Description: The Major topics Problems facing now: 1. Unstable / Unreliable of "Save" function as per topic below. 1.1 We lost Data more often or let's say once we pushed "Save" function,then exit the program or shutdown, it didn't really save in the DataBase(.odb).Once reopen again, it disappeared / gone.if we key-in directly to the Table, it no such problems at all. Remarked the "Key-in" Form was created by “Form” wizard. 1.2 A small window pop-up and asked for Backup ,Once we save "Report" more often in “Design mode”, then recover back / restore every times when open again, make more confusing and override the latest data / last update one. 1.3 In-case of we needed to be moved the DataBase file (.odb ) to the users (Other computers / Departments ), we found that the Object property ( in "Forms", "Report" )changed by itself. 2. Our questions 2.1 Can we use / install on Microsoft Windows 7, Windows 8, Windows XP ? 2.2 Does the LibreOffice version restriction on a particular Windows OS version ? 3. Our Requirements: 3.1 Could you suggest / give us a Reliable version, please ? 3.2 If we would like to get more service , how to do this ? 3.3 How much does it cost for charging the service / support ? 3.4 Can we buy a license one which more reliable / commercial ? 3.5 Is there any recommendations for using the LibreBase by smoothly and most effectively as a commercial due to fit enough to our Business needed ? I look forward to hear from you soon and please let me know if there is any further information you require, that's it. Best Regards, Kittisak D. Goldfine Manufacturers Public Co.,Ltd. Actual Results: To be fixed all problems above or get back an advice / suggestion Expected Results: An analyze , even pin point out a root problem where it come from ? and a resolving solution, even answer as per my question above Reproducible: Always User Profile Reset: No Additional Info: Recommend a stable / reliable version to us
Created attachment 159981 [details] LibreOffice Version which we using now and got problems
Some info about professional support can be found here. https://www.libreoffice.org/get-help/professional-support/
@Kittisak : sorry, but this report is either incomplete or unusable. Please report only 1 buggy behaviour in detail per bugzilla report, with reproducible steps, and an example ODB file, not a series of multiple issues, indicating in detail what is going wrong. Currently, it is impossisble to know : - which database engine you are using in your ODB file ; - how you are connecting to that DB engine (embedded hsqldb ? firebird ?, some other backend DB engine / connector ?) - the detailed steps need to say something like this : (1) open this sample ODB file (2) click on Forms, open Form blabla (3) try to enter data in Field blabla1 (4) now try to save data in Form etc. Without instructions like that, simply reporting that LO is unstable and crashes when using an ODB file will not help us to pinpoint the issue. For what it is worth, if you are using the embedded hsqldb engine, it is a long known fact that such hsqldb embedded databases become unstable over time due to their reliance on Java, on LO only loading a part of the database resultset into memmory, and that the database when opened and accessed is stored in RAM. Any crash or catastrophic incident (eg. power failure) on the machine can thus affect the data held in memory at the moment of crash. If the issue is rather specifically related to the crash reporter, again please provide step by step details with an example DB on how to reproduce the issue. Currently marking this bug as NEEDINFO, if you are unable to provide a sample DB and detailed steps on how to reproduce the issue, then this bug will either be marked as RESOLVED INSUFFICIENT DATA, or INVALID.
(In reply to Kittisak D. from comment #0) > 2.1 Can we use / install on Microsoft Windows 7, Windows 8, Windows XP ? > 2.2 Does the LibreOffice version restriction on a particular Windows OS > version ? > https://www.libreoffice.org/get-help/system-requirements/ Microsoft Windows The software and hardware prerequisites for installing LibreOffice on a Windows system are as follows: Microsoft Windows 7 SP1, Windows 8, Windows Server 2012, or Windows 10 Pentium-compatible PC (Pentium III, Athlon or more-recent system recommended) 256 MB RAM (512 MB RAM recommended) Up to 1.5 GB available hard disk space 1024x768 resolution (higher resolution recommended), with at least 256 colors Administrator rights are needed for the installation process. It is a recommended best practice to back up your system and data before you remove or install software. For certain features of the software - but not most - Java is required. Java is notably required for Base.
Dear Kittisak D., This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Kittisak D., Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp