Bug 132808 - Changing style of text box content causes crash
Summary: Changing style of text box content causes crash
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Draw (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: All All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-05-07 11:14 UTC by Mike
Modified: 2020-09-05 13:08 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:

Attachments
Follow-up trying safe mode. (136 bytes, text/plain)
2020-09-03 15:40 UTC, Mike 		Details
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Description Mike 2020-05-07 11:14:16 UTC 
Libreoffice draw: put text box on page, fill in some text.  Highlight the text, then select a style from the right hand side.  Immediately draw crashes.   Though when you get it back, the style has been applied.
Comment 1 Buovjaga 2020-08-31 16:40:01 UTC 
No problem here. I selected Text A0 style.

Please copy and paste here the contents of your Help - About. This allows us to know more about your system.

Set to NEEDINFO.
Change back to UNCONFIRMED after you have provided the information.

Arch Linux 64-bit
Version: 7.1.0.0.alpha0+
Build ID: d784e711c102f204552c3c816636da01b1085f61
CPU threads: 8; OS: Linux 5.8; UI render: default; VCL: kf5
Locale: fi-FI (fi_FI.UTF-8); UI: en-US
Calc: threaded
Built on 29 August 2020
Comment 2 Buovjaga 2020-09-01 13:37:38 UTC 
Mike replied via email:
Version: 6.4.6.2
Build ID: 6.4.6.2-1.fc32
CPU threads: 4; OS: Linux 5.7; UI render: default; VCL: gtk3; 
Locale: en-GB (en_GB.UTF-8); UI-Language: en-US
Calc: threaded

Mike: can you try replicating the crash after launching from the terminal with this:

SAL_USE_VCLPLUGIN=gen libreoffice
Comment 3 Buovjaga 2020-09-01 14:36:15 UTC 
Reporter again responded via email (please don't do it!) rather than commenting here:
"Thanks for this suggestion.  I tried it a couple of times and it worked perfectly and didn't crash."

Mike: can you try one more thing: launch from the command line with

libreoffice --safe-mode

(so without the SAL_ thing)

You will see a big dialog. Click continue in Safe mode. Then try to replicate the crash. The safe mode is a temporary state.

Another way to reach it is from LibreOffice's menu: Help - Restart in safe mode
Comment 4 Mike 2020-09-03 15:40:33 UTC 
Created attachment 165107 [details]
Follow-up trying safe mode.

I tried opening in safe mode as suggested.   The bug did not appear, and I could apply styles with no trouble.

Thanks for your help.  Mike
Comment 5 Buovjaga 2020-09-03 15:48:36 UTC 
(In reply to Mike from comment #4)
> Created attachment 165107 [details]
> Follow-up trying safe mode.
> 
> I tried opening in safe mode as suggested.   The bug did not appear, and I
> could apply styles with no trouble.

That is very encouraging. The safe mode dialog allows you to reset your user profile (at the bottom, Reset to factory settings, entire profile). You will lose any possible customisations like keyboard shortcuts, menu items, toolbar buttons... hopefully you don't have any :)

https://help.libreoffice.org/latest/en-US/text/shared/01/profile_safe_mode.html

If everything works normally after that (in non-safe mode), we can close this report.
Comment 6 Buovjaga 2020-09-05 13:08:40 UTC 
Reporter confirmed that resetting to factory settings made the issue go away. Let's close.