Description: Hello, Note: the solution to the problem is at the end of this message. System: W10 Home, 1909. With a previous version of LO (sorry, I don't know it now, it has been reinstalled) I tried to open the Format/Page dialog. It didn't open but only displayed a wait cursor. In trying to solve it, I installed LO 6.4.3. It didn't start at all. Again, only a wait cursor. I removed it and installed 6.3.6 that is also currently available to download. It could start. It could display the page format dialog. But it could not open the print dialog. I exported to pdf but Acrobat couldn't print either. I've reinstalled my network printer, could print from Acrobat AND from LO 6.3.6. Then reinstalled the 6.4.3. Now it starts and I can open both "Page Style" and "Print" dialogs. So, a faulty printer device hangs a) the page format dialog, b) the print dialog and c) the start of LO 6.4.3, which I think in all 3 cases is a clear bug. Otherwise, thanks for a nice Office bundle that is getting better and better! Cheers, Konstantin Steps to Reproduce: 1. You need a faulty printer driver 2. 3. Actual Results: A faulty printer device hangs a) the page format dialog, b) the print dialog and c) the start of LO 6.4.3 Expected Results: working dialogs Reproducible: Always User Profile Reset: No Additional Info: -
Hi, your printer is a network printer or a local one?
It is a LAN printer, never tried it with a USB one.
[Automated Action] NeedInfo-To-Unconfirmed
I've had problems with some printer drivers that corrupt workstations far more often than other printers (or versions of that print driver). I've had this problem most of all with HP UPD and I've had the best luck with HP UPD 5.5, so much so that it's my way to the driver when it's available for a printer (have a look at https://printerhow.com for more details). If the print driver is the case, look at a different version on your print server once you narrow it down to which print driver is corrupted. Do you have the same symptoms with another user? How about a local non-domain admin? Is that Windows 7,8,10? Try to remove the network printers from the registry? Stop printing the spooler and open the D&P, then start the spooler? It could be a crazy corrupt print driver if you can open D&P with another user by uninstalling all printers, deleting all print drivers, rebooting and logging in with a domain user who could not open it before.
Thanks for reporting this issue. Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Dear kklmn, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear kklmn, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp