Bug 133491 - Crash in: ig9icd64.dll
Summary: Crash in: ig9icd64.dll
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
6.4.4.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-05-29 08:33 UTC by ladressemailpub
Modified: 2020-12-28 03:44 UTC (History)
2 users (show)

See Also:
Crash report or crash signature: ["ig9icd64.dll"]


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Description ladressemailpub 2020-05-29 08:33:13 UTC
This bug was filed from the crash reporting server and is br-719aab01-a364-4f2a-a3c7-12f905f81a78.
=========================================
Comment 1 Xisco Faulí 2020-05-29 09:11:27 UTC
Thank you for reporting the bug.
Unfortunately without clear steps to reproduce it, we cannot track down the origin of the problem.
Please provide a clearer set of step-by-step instructions on how to reproduce the problem.
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the steps are provided
Comment 2 Julien Nabet 2020-05-29 15:16:49 UTC
Also, you can give a try at:
https://wiki.documentfoundation.org/QA/FirstSteps
Comment 3 V Stuart Foote 2020-05-30 14:03:45 UTC
The GPU is Intel UHD Graphics 630 with driver 26.20.100.6911

Intel 26.20.100.6912 ICH driver is known to have issues with LO, see bug 125516 (suspect this is a duplicate).

Please update to more recent Intel ICH driver later than 26.20.100.7584 and retest.

=-ref-=
Latest is 27.20.100.8190, with 8236 build in beta channel.
https://downloadcenter.intel.com/download/29557/Intel-Graphics-Windows-10-DCH-Drivers?product=80939
Comment 4 V Stuart Foote 2020-05-30 14:08:29 UTC
s/ICH/DCH packaging
Comment 5 QA Administrators 2020-11-27 04:41:28 UTC Comment hidden (obsolete)
Comment 6 QA Administrators 2020-12-28 03:44:54 UTC
Dear ladressemailpub,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp