Bug 133505 - Libre Office 6.4.4 will not install on my Acer TC-885
Summary: Libre Office 6.4.4 will not install on my Acer TC-885
Status: RESOLVED NOTABUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.4.4.2 release
Hardware: Other Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
: 133513 (view as bug list)
Depends on:
Blocks:
 
Reported: 2020-05-29 20:49 UTC by Dean Oder
Modified: 2020-06-01 12:49 UTC (History)
1 user (show)

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Crash report or crash signature:


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Description Dean Oder 2020-05-29 20:49:03 UTC
Description:
Installation process begins but will not compete.

Steps to Reproduce:
1.Double click on the downloaded .msi file
2.
3.

Actual Results:
The installation menu drops and the installation begins,but after deleting the old files a menu drops down and request permission to use a Windows 10 .dll file. Even though I am an system administrator  the repeat or ignore   boxes only produces another exact same drop down menu.

Expected Results:
the installation stops and I must abort.


Reproducible: Always


User Profile Reset: No



Additional Info:
Installed the new version of LibreOffice to completion.
Comment 1 V Stuart Foote 2020-05-30 12:13:42 UTC
*** Bug 133513 has been marked as a duplicate of this bug. ***
Comment 2 V Stuart Foote 2020-05-30 12:14:25 UTC
from OPs dupe...

My computer is an Acer TC-885 with an Intel Core i5 8400 CPU. I have failed 3 times in install LibreOffice 6.4.4.2 x86(AMD64) to this computer. However, the x86 version of .msi file did install properly runs well. All my previous updates were labeled x64 and installed without a hitch. Does that mean that the version I installed is not a  66 bit program?
Comment 3 V Stuart Foote 2020-05-30 12:47:31 UTC
Please be assured that tens of thousands of installations on Windows 10 systems have occurred without issue. 

Several questions for you to work through...

1. when downloaded, did you verify the MS Installer .msi package?

The sha256, md5 hashes to compare against are provided from the download mirrors, but are here as well (including alternate mirrors):
https://downloadarchive.documentfoundation.org/libreoffice/old/6.4.4.2/win/x86_64/LibreOffice_6.4.4.2_Win_x64.msi.mirrorlist

2. do you have recent MSVC++ runtimes installed? The merged VS 2015-2019 packaging is helpful, eventhough LO will install the needed runtime if not present. If already on system, avoids on of the install steps in the LO package.

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

3. Decide if you want to run x86 (32-bit) or x64 (64-bit) LO builds, and stick to it--you can install in parallel if needed. But don't "install" both, impacts registry, user profile, and file association.

4. Further to 3, completely clean off the prior "install" (both 32-bit, 64-bit)--perhaps with aid of a removal utility (e.g. VSRevo's RevoUninstaller, or similar).

5. Finally, after getting things cleaned up, verify the packaging, from a command windows / PowerShell run as administrator, perform the installation from the command line and capture a verbose install log:

   msiexec.exe /i LibreOffice_6.4.4.2_Win_x64.msi /L*v lo644InstLog.txt

if the install still balks, zip up the intallation log and attach it.
Comment 4 Dean Oder 2020-06-01 08:52:11 UTC
Suggestion 2 worked very well. Updating  MSVC++ with the link you provided was all that was needed. 6.4.4.2 x64 and alpha 7 x64 both installed without a hitch and are running well.