Bug 135553 - Crash in: mergedlo.dll
Summary: Crash in: mergedlo.dll
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: All All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-08-08 12:10 UTC by Franklin Weng
Modified: 2020-08-09 14:46 UTC (History)
1 user (show)

See Also:
Crash report or crash signature: ["mergedlo.dll"]


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Description Franklin Weng 2020-08-08 12:10:23 UTC
This bug was filed from the crash reporting server and is br-0c7dbace-b952-48ca-8937-0aaa0440b6b3.
=========================================

LibreOffice Calc/Impress 7.0 would crash every time it was launched.  Launching in safe mode is okay.
Comment 1 Franklin Weng 2020-08-08 12:11:45 UTC
https://crashreport.libreoffice.org/stats/crash_details/6e0f9603-8c8f-44c1-bb03-493d64ecac6e

Draw crash report on the same machine.
Comment 2 Roman Kuznetsov 2020-08-08 18:26:04 UTC
Franklin, do you have a clean installation of LibreOffice or you updated a previous version?
Comment 3 Franklin Weng 2020-08-09 06:46:34 UTC
Not me.  The user told me he directly installed (without removing LibreOffice 6.4 first), so should be upgrading I think.

LibreOffice 7.0 runs well in another machine.  Maybe it is hardware or driver-dependent problem?
Comment 4 Roman Kuznetsov 2020-08-09 07:57:57 UTC
(In reply to Franklin Weng from comment #3)
> Not me.  The user told me he directly installed (without removing
> LibreOffice 6.4 first), so should be upgrading I think.
> 
> LibreOffice 7.0 runs well in another machine.  Maybe it is hardware or
> driver-dependent problem?

Ask him please, does he have installed Help for his previous LO version? And what OS does he use?
Comment 5 Franklin Weng 2020-08-09 14:46:49 UTC
(In reply to Roman Kuznetsov from comment #4)
> (In reply to Franklin Weng from comment #3)
> > Not me.  The user told me he directly installed (without removing
> > LibreOffice 6.4 first), so should be upgrading I think.
> > 
> > LibreOffice 7.0 runs well in another machine.  Maybe it is hardware or
> > driver-dependent problem?
> 
> Ask him please, does he have installed Help for his previous LO version? And
> what OS does he use?

After resetting the user profile LO 7 worked well.  Closed as WFM.

With the original user profile LO 7 would crash every time when Calc / Impress / Draw was set to tabbed UI.  If you need further test with his user profile please reopen the bug.