Description: While using Libre Writer, after completing a document I would save it as a program formatted document and then close the document. Every time I try to close it, I get the spinning wheel (thinking), and then Not Responding, then locks up ... then eventually closes. This is only since installing the latest version. I have also tried saving the files as Word .doc and have the same problem when I close the document. If I leave the program open and just start another document (lets say I build up five) then after saving the last document I go to Window, Close Window. This works for the first four but on the last remaining document I still get the Not Responding drag/lock. I have not tried any other components of the newest software. Steps to Reproduce: 1.Create a document from a template 2.Save the document to either odt or doc 3.Close the program/document Actual Results: The program drags ... and eventually responds after a few minutes. It locks the program and produces a Not Responding message. Expected Results: Closed the open window and/or program depending on the choice made. Note: after opening in Safe Mode I went through the whole process and everything was fine. I then went back to using the program by opening it and creating a document using a template as listed above without a problem. BUT if I just open my folder on my computer and choose the Template that I have made in the past and open it. Then save with a new name and doc format, I can type the letter, save and close the letter. BUT when I go to close the Template (which is still open in the background) the program still locks up. This is the steps I typically follow as I do typing for many clients and so I keep the templates for each client in a folder on a flash drive. Maybe this is the real problem but I am unsure. It worked fine in previous versions of the program. Reproducible: Always User Profile Reset: Yes OpenGL enabled: Yes Additional Info: Version: 7.0.0.3 (x64) Build ID: 8061b3e9204bef6b321a21033174034a5e2ea88e CPU threads: 4; OS: Windows 10.0 Build 18362; UI render: Skia/Vulkan; VCL: win Locale: en-US (en_US); UI: en-US Calc: threaded
Thanks for reporting. Maybe this helps (no warranty's) Tools -> Options -> View -> Check Force Skia Software rendering.. Apply or OK and restart.. Is they issue still present?
This option was already checked - and the problem still exists if opening a file from the template in my folder and then saving as a document when finished. Thanks for the reply though.
(In reply to Rebecca Doremus from comment #0) > Note: after opening in Safe Mode I went through the whole process and > everything was fine. So it looks like a corrupted user profile. So could you please reset your Libreoffice profile (https://wiki.documentfoundation.org/UserProfile) and re-test? => NEEDINFO
Dear Rebecca Doremus, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Rebecca Doremus, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp