Bug 136619 - Crash every time I go to close a document after saving it (Not Responding)
Summary: Crash every time I go to close a document after saving it (Not Responding)
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected) release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
Depends on:
Blocks: Performance
  Show dependency treegraph
Reported: 2020-09-09 18:37 UTC by Rebecca Doremus
Modified: 2021-04-15 03:44 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description Rebecca Doremus 2020-09-09 18:37:54 UTC
While using Libre Writer, after completing a document I would save it as a program formatted document and then close the document. Every time I try to close it, I get the spinning wheel (thinking), and then Not Responding, then locks up ... then eventually closes. This is only since installing the latest version. I have also tried saving the files as Word .doc and have the same problem when I close the document. If I leave the program open and just start another document (lets say I build up five) then after saving the last document I go to Window, Close Window. This works for the first four but on the last remaining document I still get the Not Responding drag/lock. I have not tried any other components of the newest software.

Steps to Reproduce:
1.Create a document from a template
2.Save the document to either odt or doc
3.Close the program/document

Actual Results:
The program drags ... and eventually responds after a few minutes. It locks the program and produces a Not Responding message.

Expected Results:
Closed the open window and/or program depending on the choice made.

Note: after opening in Safe Mode I went through the whole process and everything was fine. I then went back to using the program by opening it and creating a document using a template as listed above without a problem. BUT if I just open my folder on my computer and choose the Template that I have made in the past and open it. Then save with a new name and doc format, I can type the letter, save and close the letter. BUT when I go to close the Template (which is still open in the background) the program still locks up. This is the steps I typically follow as I do typing for many clients and so I keep the templates for each client in a folder on a flash drive. Maybe this is the real problem but I am unsure. It worked fine in previous versions of the program.

Reproducible: Always

User Profile Reset: Yes

OpenGL enabled: Yes

Additional Info:
Version: (x64)
Build ID: 8061b3e9204bef6b321a21033174034a5e2ea88e
CPU threads: 4; OS: Windows 10.0 Build 18362; UI render: Skia/Vulkan; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: threaded
Comment 1 Telesto 2020-09-09 19:28:32 UTC
Thanks for reporting. Maybe this helps (no warranty's)
Tools -> Options -> View -> Check Force Skia Software rendering.. Apply or OK and restart..

Is they issue still present?
Comment 2 Rebecca Doremus 2020-09-09 20:44:48 UTC
This option was already checked - and the problem still exists if opening a file from the template in my folder and then saving as a document when finished.

Thanks for the reply though.
Comment 3 Dieter 2020-09-15 06:16:58 UTC
(In reply to Rebecca Doremus from comment #0)
> Note: after opening in Safe Mode I went through the whole process and
> everything was fine. 

So it looks like a corrupted user profile. So could you please reset your
 Libreoffice profile (https://wiki.documentfoundation.org/UserProfile) and re-test?

Comment 4 QA Administrators 2021-03-15 04:21:52 UTC Comment hidden (obsolete)
Comment 5 QA Administrators 2021-04-15 03:44:35 UTC
Dear Rebecca Doremus,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team