Bug 137057 - EDITING:
Summary: EDITING:
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.0.2.1 release
Hardware: x86-64 (AMD64) All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-09-26 15:57 UTC by M Perkins
Modified: 2021-04-26 03:47 UTC (History)
1 user (show)

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Description M Perkins 2020-09-26 15:57:24 UTC
I can NO LONGER trust LibreOffice with important documents.  I just lost the end of a VERY important document because it crashed, for no apparent reason, and the recovery file 'failed' to restore.  What I was writing was extremely personal and profound and took a lot of time to get out of my head and down on (virtual paper), and now it is lost and I will NEVER be able to recreate it again...this is WHY I write it down!!!!!!!!!!!!!!!!!!  I tried to recover the file when I restarted LO Writer and it failed.  I then restarted the app again, and now the recovery dialog comes up with the file marked 'failed' and won't even let me try to recover.  I can't save my file(s) either manually or automatically with every letter I type!!!!!!!!!!!!!  I depend on the file recovery mechanism, and you can't even get that, seemingly simple, thing right.  WHAT THE F***!!!!!!!!!!!!
Comment 1 Julien Nabet 2020-09-26 16:21:58 UTC
1) Whatever the software, if it's VERY important, you should make backups

2) LibreOffice is a free software and lots of people are just benevolent

3) On which env are you? (Windows, Mac, Linux) What version?

4) 6.0.2 is quite old, 6.0, 6.1, 6.2 and 6.3 are EOL
Last stable LO version is 6.4.6

Finally could you try to rename your LO directory profile (see https://wiki.documentfoundation.org/QA/FirstSteps#Corrupted_user_profile) and try to open the file?

If your file can't be opened, it'll be difficult (impossible?) to help since I expect you won't upload a file containing "extremely personal".
Comment 2 QA Administrators 2021-03-26 04:20:58 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2021-04-26 03:47:38 UTC
Dear M Perkins,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp