Bug 137331 - MacOS Big Sur Beta 11 Libre Office crashes on print
Summary: MacOS Big Sur Beta 11 Libre Office crashes on print
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
Version:
(earliest affected)
7.0.1.2 release
Hardware: All macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: haveBacktrace
Depends on:
Blocks:
 
Reported: 2020-10-08 12:00 UTC by jselby
Modified: 2020-10-15 05:16 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:

Attachments
Crashes on Print (113.86 KB, text/rtf)
2020-10-09 17:50 UTC, jselby 		Details
View All Add an attachment (proposed patch, testcase, etc.)

Note You need to log in before you can comment on or make changes to this bug.
Description jselby 2020-10-08 12:00:11 UTC 
Description:
Crash if I select file>print or press command-p

Steps to Reproduce:
1. Select File, then Print
2.
3.

Actual Results:
Program becomes unresponvoe

Expected Results:
Print dialog open


Reproducible: Always


User Profile Reset: Yes



Additional Info:
Libre Office 7.0.1.2 Build 7cbcfc562f6eb6708b5ff7d7397325de9e764452
Comment 1 Julien Nabet 2020-10-08 18:58:32 UTC 
Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps#Corrupted_user_profile ?
If you still reproduce this, would it be possible you retrieve extra information? (see https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#macOS:_How_to_get_debug_information)
Comment 2 Julien Nabet 2020-10-09 17:30:24 UTC 
Please respond on Bugzilla not on my email by using:
- https://bugs.documentfoundation.org/show_bug.cgi?id=137331# to comment
or
https://bugs.documentfoundation.org/attachment.cgi?bugid=137331&action=enter to comment and attach a file.
Comment 3 jselby 2020-10-09 17:50:09 UTC 
Yes, I tried creating the user profile but was still able to recreate the crash.
Comment 4 jselby 2020-10-09 17:50:33 UTC 
Created attachment 166245 [details]
Crashes on Print
Comment 5 Julien Nabet 2020-10-09 18:30:04 UTC 
According to https://en.wikipedia.org/wiki/MacOS_Big_Sur, it's a beta version of MacOs.
Just to be sure, are you able to print on other apps than LO?

Alex: thought you might be interested in this one since it concerns MacOs
Comment 6 jselby 2020-10-09 18:54:20 UTC 
First of all, you guys are awesome, I've never reported a bug before.  Your quick responses are impressive.

Second, I know it's a beta version of MacOS.  The problem with LO printing didn't come up until the most recent beta, and I am currently able to print from all other applications from which I have tried to print.

Thank you!!
Comment 7 Julien Nabet 2020-10-09 19:05:37 UTC 
The main pb will be to fix this since most LO dev experts are on Linux and very few have a Mac so for MacOs beta 11.0. If you need to print, I hope you got another machine since I don't think you can expect a fix at short/middle term ; but I may be wrong of course!
Comment 8 Alex Thurgood 2020-10-11 08:16:13 UTC 
Not much I can help with here, unfortunately, as I don't have BigSur, nor will I be downloading it to try it out before GA release.
Comment 9 Alex Thurgood 2020-10-11 08:18:46 UTC 
@jselby :

By any chance, when the soffice process hangs, is anything produced in the system log ? That might help pinpoint the issue.

It might also be helpful if you get a crashlog, although it seems to me that Apple's internal crash reporter no longer gets systematically called when LO dies unexpectedly (more's the pity).
Comment 10 jselby 2020-10-15 02:17:44 UTC 
FYI - whatever developer beta apple released today (think it's dev beta 10, October 14, 2020), has made this problem go away. Command-P or file-print behaves as expected (brings out the print dialogue, no crash).
Comment 11 QA Administrators 2020-10-15 04:11:51 UTC Comment hidden (obsolete)
Comment 12 Julien Nabet 2020-10-15 05:16:15 UTC 
Thank you for your feedback.
Let's put this one to WFM then.