Bug 137909 - FILESAVE Hang on Save As...
Summary: FILESAVE Hang on Save As...
Status: RESOLVED DUPLICATE of bug 41987
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.0.2.2 release
Hardware: All macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-11-01 15:57 UTC by bugz
Modified: 2022-02-10 10:15 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
Process sample of hanging app (203.03 KB, text/plain)
2021-09-22 20:33 UTC, bugz
Details

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Description bugz 2020-11-01 15:57:32 UTC
Description:
After the Save As... dialog box opens, the spinning cursor appears for approximately ninety seconds during which time nothing can be done.  Keystrokes made during this time are executed once control is returned.

Steps to Reproduce:
1.Open Save As...
2.Spinning Cursor appears without further action
3.

Actual Results:
Spinning Cousor for approximately ninety seconds

Expected Results:
Ability to interact with dialog box.


Reproducible: Always


User Profile Reset: No



Additional Info:
No other information
Comment 1 Timur 2020-11-02 13:07:52 UTC
Did you search before posting? 
Catalina, duplicate of bug 128233?
Comment 2 bugz 2020-11-02 13:27:29 UTC
Yes, I did search, but 128233 didn’t appear; perhaps I’m not very good with search terms.  But, 128233 describes a bug where the dialog box is not displayed at all - my one is fairly different, I think.
Comment 3 bugz 2021-05-14 14:01:41 UTC
This bug is still present in version 7.1.3.2

Can anyone help?
Comment 4 Anton F 2021-07-29 17:04:59 UTC
Not reproduced.

Version: 7.3.0.0.alpha0+ / LibreOffice Community
Build ID: cd2b5168e8ef1cb6e721bc5220421464ed723096
CPU threads: 2; OS: Linux 5.4; UI render: default; VCL: gtk3
Locale: ru-RU (ru_RU.UTF-8); UI: en-US
TinderBox: Linux-rpm_deb-x86_64@86-TDF, Branch:master, Time: 2021-07-21_14:56:23
Calc: threaded
Comment 5 Denys Prokhorov 2021-08-03 15:14:14 UTC
no repro

Additional Info:
Version: 7.3.0.0.alpha0+ / LibreOffice Community
Build ID: 246f24ebc8227345f13784d9e2f055d813f3d24f
CPU threads: 12; OS: Mac OS X 10.15.7; UI render: default; VCL: osx
Locale: ru-RU (ru_UA.UTF-8); UI: en-US
Calc: threaded

Version: 7.1.5.2 / LibreOffice Community
Build ID: 85f04e9f809797b8199d13c421bd8a2b025d52b5
CPU threads: 12; OS: Mac OS X 10.15.7; UI render: default; VCL: osx
Locale: ru-RU (ru_UA.UTF-8); UI: en-US
Calc: threaded
Comment 6 bugz 2021-08-03 15:20:54 UTC
Thank you for trying guys.  It definitely still happens to me, so presumably there's something up with my system.  But, as I don't get it with any other program, there must be a good chance that it's LO related, I suppose.

Is there anything I can do while the hang is happening to try and get some information about what's going on?  I know about the existence of Spindump, for instance, but is that what I should use?
Comment 7 Denys Prokhorov 2021-08-03 15:50:33 UTC
(In reply to bugz from comment #6)
> Thank you for trying guys.  It definitely still happens to me, so presumably
> there's something up with my system.  But, as I don't get it with any other
> program, there must be a good chance that it's LO related, I suppose.
> 
> Is there anything I can do while the hang is happening to try and get some
> information about what's going on?  I know about the existence of Spindump,
> for instance, but is that what I should use?

Do you use the 7.0.2.2 release?
If you are using this version then try to reproduce the error here:

7.1.5.2
7.3.0.0.alpha0+
Comment 8 bugz 2021-08-03 16:36:47 UTC
It's present in 7.1.3.2 - I'll try those more recent versions and report back.
Comment 9 bugz 2021-08-14 09:54:49 UTC
This is still happening, (only to me, apparently), in version 7.1.5.2

I took a sample of the process while it was happening, which I can post if it would help.
Comment 10 bugz 2021-09-22 20:33:05 UTC
Created attachment 175202 [details]
Process sample of hanging app
Comment 11 bugz 2021-09-22 20:34:31 UTC
This is still hapenning in 7.2.0.4 and nothing remotely similar happens in any other application.

I've uploaded a process sample.
Comment 12 eisa01 2022-02-05 15:22:20 UTC
This is in principle a duplicate of bugs duplicate of 128233 :)

(that bug should maybe be renamed, as I believe a lot of the duplicates refer to similar issues that may not exactly be related to Standard accounts any more)

*** This bug has been marked as a duplicate of bug 128233 ***
Comment 13 bugz 2022-02-06 00:06:04 UTC
I don't think this is the same as 128233.  In tha, (and the others marked as duplicates), the dialog bog is described as never appearing.  In this case the dialog box does appear, but 'freezes' for about 90 seconds.
Comment 14 eisa01 2022-02-06 11:11:52 UTC
That is in principle the same issue (I've tested a bunch of these bugs unfortunately :) )

Some questions:
Do you install a language pack?
Do you have a standard or admin account?
Does the issue go away if you grant LO "Full disk access"?
Comment 15 bugz 2022-02-06 11:22:01 UTC
That is in principle the same issue (I've tested a bunch of these bugs unfortunately :) )

  No problem, of course.

Some questions:
Do you install a language pack?

  Yes, the British English one.

Do you have a standard or admin account?

  If you mean to the Mac, then it's Admin.

Does the issue go away if you grant LO "Full disk access"?

  I'm running High Sierra, (quaint, I know), so I think this is just always on.
Comment 16 Alex Thurgood 2022-02-09 16:27:24 UTC
(In reply to bugz from comment #15)

>   I'm running High Sierra, (quaint, I know), so I think this is just always
> on.


Any symbolic links (aliases) on your desktop that point to network shares ?
Comment 17 bugz 2022-02-09 22:39:01 UTC
Yes! And removing it stops the reported behaviour.  

I assume this is still a bug though.  The networked volume isn't mounted, (and I can't for the moment mount it - which I'm supposing would also fix the problem).  The whole thing shouldn't hang, should it?  I'm not trying to write to that volume.

Thanks Alex.
Comment 18 Alex Thurgood 2022-02-10 10:15:45 UTC
(In reply to bugz from comment #17)
> Yes! And removing it stops the reported behaviour.  
> 
> I assume this is still a bug though.  The networked volume isn't mounted,
> (and I can't for the moment mount it - which I'm supposing would also fix
> the problem).  The whole thing shouldn't hang, should it?  I'm not trying to
> write to that volume.



Excellent, thanks for testing.

This is the behaviour reported in bug 41987

*** This bug has been marked as a duplicate of bug 41987 ***