This bug was filed from the crash reporting server and is br-fc576822-8fbd-4644-840d-54e6728154f3. ========================================= recently my former vey stable LO crashes frequently. This time it happens on hitting the icon "save". This save-request is the crash-trigger often. Version 7.0.0.2 (x-64), which I cannot find in the list above.
Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
thank you for the reply. How to reset the user profile? I found in your link something about a safe-mode, which never started for me in the past. And I can read, where the user data are located. But not such a thing, what is the profile exactly and how to "reset". and a hard thing: if my LO is instable and I cannot say, when and how it crashes, - how can I say if "the problem is fixed"? so, I am afraid, I am no step further.
[Automated Action] NeedInfo-To-Unconfirmed
(In reply to VistaMail1 from comment #2) > And I can read, where the user data are located. > But not such a thing, what is the profile exactly and how to "reset". Type in the address bar of file explorer: %APPDATA%\libreoffice\4\user And safe-mode Launch LibreOffice -> Menu Help ▸ Restart in Safe Mode
it is not about to FIND the files of my profile. It is about how to reset them. Just delete them? And what shall I do by safe mode? The problem occurs every some days. One start of several douzends has the problem. The next start (NOT safe) is fine again. So I am not sure, what safe mode can do.
(In reply to VistaMail1 from comment #5) > it is not about to FIND the files of my profile. > It is about how to reset them. Just delete them? > > And what shall I do by safe mode? > The problem occurs every some days. > One start of several douzends has the problem. The next start (NOT safe) is > fine again. So I am not sure, what safe mode can do. Once you restart LibreOffice in safe mode, you can delete the user profile selecting the option 'Reset to factory settings' and selecting its children
Dear VistaMail1, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
I do not have this version any more. In the version after, the problem is solved.
(In reply to VistaMail1 from comment #8) > I do not have this version any more. In the version after, the problem is > solved. Thanks for the update. Closing as RESOLVED WORKSFORME