Bug 138997 - Crash in: VCRUNTIME140_1.dll
Summary: Crash in: VCRUNTIME140_1.dll
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
6.4.7.2 release
Hardware: All All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
: 138998 (view as bug list)
Depends on:
Blocks:
 
Reported: 2020-12-17 15:12 UTC by Hugh Davie
Modified: 2021-04-20 15:04 UTC (History)
2 users (show)

See Also:
Crash report or crash signature: ["VCRUNTIME140_1.dll"]


Attachments
Error message (14.99 KB, image/png)
2020-12-17 15:12 UTC, Hugh Davie
Details

Note You need to log in before you can comment on or make changes to this bug.
Description Hugh Davie 2020-12-17 15:12:53 UTC
Created attachment 168256 [details]
Error message

This bug was filed from the crash reporting server and is br-f9408237-dc17-4e84-a778-f33e8d59e3e4.
=========================================
Hello
I went to upgrade and reinstall the latest stable version of Libre Office on my Windows 10 laptop. It seemed to install ok but when started came up with a fatal error report and sent me off to a bug report at:

crashreport.libreoffice.org/stats/crash_details/f9408237-dc17-4e84-a778-f33e8d59e3e4

I have tried installing and reinstalling both this and 7.0.4 and both version come up with this same error and refuse to run without fatal errors.
Comment 1 Xisco Faulí 2020-12-17 15:27:34 UTC
*** Bug 138998 has been marked as a duplicate of this bug. ***
Comment 2 Julien Nabet 2020-12-17 18:57:52 UTC
Could you givea try at https://wiki.documentfoundation.org/QA/FirstSteps#Corrupted_user_profile ?
Comment 3 Xisco Faulí 2021-04-20 13:45:50 UTC
Thank you for reporting the bug.
Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Comment 4 Hugh Davie 2021-04-20 14:41:36 UTC
Bug solved as corrupt user identity. User ID cleared from computer which allowed reinstall of Libre Office successfully.

Thank you for your help in solving this
regards
H Davie