Description: I closed my laptop with several documents open in LibreOffice. The next time I restarted the computer, LibreOffice did not open the document recovery box. It indicated a newer version was available so I downloaded, thinking that was the issue. The documents are not in Backup. Poof. They have vanished. One was fairly lengthy and there should at least be a previously saved version. I show no recent documents, although there were LOTS. Actual Results: I have no idea. All I did was close the laptop, open again, restart, download newest version to see if that corrected. Expected Results: Expected the "document recovery" to open with a message that it hadn't shut down properly. Reproducible: Always User Profile Reset: No Additional Info: It should not have lost my documents. All of them. I have no recent documents.
Thank you for reporting the bug. Please attach a sample document, as this makes it easier for us to verify the bug. I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided. (Note that the attachment will be public, remove any sensitive information before attaching it. See the QA FAQ Wiki for further detail.)
Dear ellengillette22, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Created attachment 173774 [details] I have a new laptop now, so don't know if this will help at all. My grandson was using the old laptop and LibreOffice lost one of his docs, but he uninstalled it. In both my case and grandson's, laptop was closed. When opened, instead of showing the document recovery page, there was nothing. And the documents disappeared.
[Automated Action] NeedInfo-To-Unconfirmed
Hello, Did it happen again to you or was it just one time ?
Dear ellengillette22, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp