Description: Images that were inserted into a Writer document were removed at some point. This is an *EXTREMELY* severe problem: if the 'save button' in a program does not (reliably) work, then why would you use that program? This is also not a new problem; as I found out that version 5 also suffered from this. Why this bug has not been solved is baffling to me... It is a *VERY* good reason *NOT* to use LibreOffice. Steps to Reproduce: 1. Take screen capture 2. Paste screen capture in document 3. Save document 4. Pick a random number N between 0 and 100. If N < 2 then some images are removed Else: go to 1. Actual Results: As someone who codes, I *fully* understand the question. The problem is that the moment when the images were removed is unknown. It happened at some point in the past, and I don't scan the document for missing images each and every time I press "save" (or at each event of "autosave"). Expected Results: Inserted images should *ALWAYS* be present. What is the point of a 'save' button that actually *removes* data during the operation? I don't recall a warning or error message like: "Hard disk full - cannot save document; free up some hard disk space and try again". Reproducible: Sometimes User Profile Reset: No Additional Info: The document that was affected was updated hundreds of times: often with small changes/additions of text and images. Total file size was less than 10 Mb. Google-ing this bug, I noticed that this bug was present in previous versions of both OpenOffice and LibreOffice (version 7.1 caused random crashes, I had to go back to version 6.2.2.2). This bug is so severe that I would recommend *NOT* using LibreOffice to create documents that include images!!! There may be a difference between: - inserting an image from clipboard (e.g.: a screen capture which is pasted into the document) and - "insert image" by using a file browser and pointing to an image file. Since I never used this option I cannot tell if this avoids the bug. But the coding path may be different.
Tommy, thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile (https://wiki.documentfoundation.org/UserProfile) and re-test? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present. Please also paste informations from Help => About LibreOffice
A corrupt user profile...?! Why would a user profile get corrupted? This is should never ever happen... And: how can I tell if it is corrupted? I have a portable installation (which prevents possible mixing between versions; mixing versions may cause some problems...). I just unzipped the file and started with 'Writer'. I hope that modifications in font, language (to Canadian) and adding a handful (literally!) of words to the spelling dictionary does not result in a 'corrupt user profile'. The total profile size is about 2 Mb The folder user\config\soffice.cfg contains a lot of subfolders but all these are empty. Asking me to "delete the user profile" and then "see if it happens again" implies that: - I need to make daily copies of the file that I am working on - I need to inspect each and every file to check if images have gone missing - I need to do this for an extensive amount of time (weeks/months) I am sorry, but my employer does not pay/allow me to do this... I was hoping that for unofficial documents I could use LibreOffice (I am *not* a fan of MS-products), but if it cannot reliably save documents I cannot use it anymore. BTW: that this event is rare does *NOT* imply that it can be ignored; it just means that it may be more difficult to trap the error. Note that this error has been present in earlier versions as well. And "googling" for something like "libreoffice missing images after save" will give more than 1 result.
[Automated Action] NeedInfo-To-Unconfirmed
(In reply to Tommy from comment #2) > A corrupt user profile...?! > Why would a user profile get corrupted? This is should never ever happen... > And: how can I tell if it is corrupted? Just try Help => Restart in SafeMode => Does this solve your problem?
Dear Tommy, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Tommy, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp