Description: On my laptop clicking on a libreoffice (version 7.1) file cause a windows 10 crash with this informations: Codice di interruzione: APC_INDEX MISMATCH (in english is interruption code) Elemento che ha causato il problema: win32full.sys (in english is Element that caused the problem) this happens both in local files and in files in AFS network storage, also if I open a working libreoffice file, libreoffice works but when I click on the-non-working-file windows 10 crash, I checked that there aren't errors in the disks. In a previous post in: http://document-foundation-mail-archive.969070.n3.nabble.com/libreoffice-crash-on-windows-10-related-to-a-lock-file-td4298039.html I attributed this crash to a corrupted .lock file (the first times windows said this). Now it (the advice that a .lock file is corrupted) doesn't happen and windows 10 crash brutally. I also reset twice my Libreoffice user profile 1) The first solution I found has been to: 1.1) copy the "libreoffice-that-crash-windows file" in an USB stick; 1.2) open it in a linux laptop to see if it works; 1.3) change the filename; 1.4) copy the "libreoffice-that-crash-windows-new-name file" in the windows 10 laptop; 1.5) delete the old "libreoffice-that-crash-windows-old-name file"; 1.6) delete the ".lock file" in the folder where the "libreoffice-that-crash-windows file" was and the ".lock file" in C:\Users\<user name>\AppData\Roaming\libreoffice\4; 1.7) reboot windows; and it works. (I tried also to delete only the .lock files but it didn't works) 2) I also copyed the "libreoffice-that-crash-windows-old-name file" and the ".lock-in-the-folde-where-the-file-was file" in a linux laptop, try to open the "libreoffice-that-crash-windows file" and an advice popup saying: "Document file 'libreoffice-that-crash-windows' is locked for editing by: LAPTOP-NH65QF38/username-in-windows10(date and time) Open document read-only or open a copy of the document for editing. You may also ignore the file locking and open the document for editing." and four buttons "Open Read Only" "Open Copy" "Open" "Cancel" If I click "Open Read Only" it works If I click "Open Copy" it works If I click "Open" it works but delete the ".lock-in-the-folde-where-the-file-was file" Yesterday with libreoffice (version 7.1.2.2) it happened again and I tried the same solution on windows 10 instead of linux; following the same steps as in 1) copying in an USB stick included I don't know if the bug is in windows 10 or libreoffice but this doesn't allow to use libreoffice easily in windows 10, it never happened in windows 7 neither in linux, and it's not good that libreoffice cause windows crashes :-). is there a way to solve in a better way tha the one I used? manythanks, ciao Steps to Reproduce: 1.click on a libreoffice file 2. 3. Actual Results: windows 10 crashes Expected Results: no crash Reproducible: Sometimes User Profile Reset: Yes Additional Info: happens only in windows 10
Created attachment 171527 [details] windows crash screen
I think the importance/severity of this bug should be chenged to critical or major
*** This bug has been marked as a duplicate of bug 140952 ***