Bug 142183 - Libre office freezes computer when opening it
Summary: Libre office freezes computer when opening it
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.1.3.1 rc
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-05-09 16:53 UTC by Filip
Modified: 2021-12-07 04:57 UTC (History)
1 user (show)

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Crash report or crash signature:


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Description Filip 2021-05-09 16:53:39 UTC
Description:
Distro: EndeavorOS (arch based) 
Libreoffce version: 7.1.3-1

When opening writer or whatever libreoffice related it crashes on the load window. After few seconds I have black screen and after that normal kde DE but freezed and I have to power off my laptop with power button to do anything, please help

Steps to Reproduce:
1.Install EndeavorOS with KDE on your laptop/desktop
2.Install package from pacman libreoffce-fresh 7.1.3-1
3. Try to open whatever libreoffice related

Actual Results:
Everything freezes 

Expected Results:
Normally opens writer or whatever libreoffice related


Reproducible: Always


User Profile Reset: No


OpenGL enabled: Yes

Additional Info:
Version: 7.1.3-1
Name in the pacman: libreoffice-fresh 7.1.3-1
Comment 1 Julien Nabet 2021-05-09 17:39:11 UTC
Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps?

If you still reproduce this, could you also test this:
- open terminal
- export SAL_USE_VCLPLUGIN=gen
- launch LO
If you don't reproduce this, it means it's specific to kf5 rendering.
Comment 2 QA Administrators 2021-11-06 03:55:31 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2021-12-07 04:57:41 UTC
Dear Filip,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp