Bug 143401 - Extension updates server is down
Summary: Extension updates server is down
Status: RESOLVED DUPLICATE of bug 143634
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Extensions (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: All All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-07-16 07:11 UTC by Callegar
Modified: 2021-08-13 05:28 UTC (History)
1 user (show)

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Description Callegar 2021-07-16 07:11:16 UTC
Description:
The server letting the "extensions updates" work in LibO is down or misconfigured. Hence, looking for extension updates one gets an error message.

"Error reading data from the Internet.
Server error message: 403 Forbidden."

There are two strictly related problems here. One is that the server should work. The second one is that the error message is only clear to those knowing what is going on. Translating the "403" into something like:

"The server in charge of providing extensions updates is not working as expected right now (HTTP status code 403: Forbidden). Please try again later."

would probably be better.

Steps to Reproduce:
Open the extension manager and press the button to check for updates.

Actual Results:
You get a window saying

"Error reading data from the Internet.
Server error message: 403 Forbidden."

Expected Results:
Ideally you should either get info that extension updates are available or they are not.

If there is an error with the backend server (which ideally should not) the error message should be readable even by those not knowing HTTP status codes.  For instance, the 403 should probably be translated into something like:

"The server in charge of providing extensions updates is not working as expected right now (HTTP status code 403: Forbidden). Please try again later."






Reproducible: Always


User Profile Reset: No



Additional Info:
Not tied to a specific LibO version.
Comment 1 Aron Budea 2021-07-19 21:27:32 UTC
I tried this, and had no problem, could you check again to see if it was a temporary issue?
Comment 2 Callegar 2021-08-13 05:28:47 UTC
Reported twice, sorry for the noise

*** This bug has been marked as a duplicate of bug 143634 ***