Description: Failure to open any file. Steps to Reproduce: 1.executed any of load <odt, ods, odg> against the appropriate document type 2.All fail to load - immediately 3.Execute load for any document a. On load a message prompt asks if an untitled file is to be reloaded. b. Pressing "Discard" produces a blank screen which must be aborted by the OS c. Pressing Start then finish causes an immediate exit Actual Results: See above. Expected Results: To load the document and begin editing Reproducible: Always User Profile Reset: No OpenGL enabled: Yes Additional Info: Win 7-64 Version: 7.2.0.4 (x64) / LibreOffice Community Build ID: 85f04e9f809797b8199d13c421bd8a2b025d52b5 CPU threads: 8; OS: Windows 6.1 Service Pack 1 Build 7601; UI render: Skia/Raster; VCL: win Locale: en-US (en_US); UI: en-US Calc: threaded Diagnostic Messages: ====>.odg PYTHONHOME = 'C:\Program Files\LibreOffice\program\python-core-3.8.8' PYTHONPATH = 'C:\Program Files\LibreOffice\program\python-core-3.8.8\lib;C:\Program Files\LibreOffice\program\python-core-3.8.8\lib\site-packages;C:\Program Files\LibreOffice\program' program name = 'python' isolated = 0 environment = 1 user site = 1 import site = 1 sys._base_executable = 'C:\\Program Files\\LibreOffice\\program\\soffice.bin' sys.base_prefix = 'C:\\Program Files\\LibreOffice\\program\\python-core-3.8.8' sys.base_exec_prefix = 'C:\\Program Files\\LibreOffice\\program\\python-core-3.8.8' sys.executable = 'C:\\Program Files\\LibreOffice\\program\\soffice.bin' sys.prefix = 'C:\\Program Files\\LibreOffice\\program\\python-core-3.8.8' sys.exec_prefix = 'C:\\Program Files\\LibreOffice\\program\\python-core-3.8.8' sys.path = [ 'C:\\Program Files\\LibreOffice\\program\\python-core-3.8.8\\lib', 'C:\\Program Files\\LibreOffice\\program\\python-core-3.8.8\\lib\\site-packages', 'C:\\Program Files\\LibreOffice\\program', 'C:\\Program Files\\LibreOffice\\program\\python38.zip', 'C:\\Program Files\\LibreOffice\\program\\python-core-3.8.8\\DLLs', 'C:\\Program Files\\LibreOffice\\program\\python-core-3.8.8\\lib', 'C:\\Program Files\\LibreOffice\\program', ] Fatal Python error: init_fs_encoding: failed to get the Python codec of the filesystem encoding Python runtime state: core initialized ModuleNotFoundError: No module named 'encodings' Current thread 0x00000914 (most recent call first): <no Python frame> ====>.ods PYTHONHOME = 'C:\Program Files\LibreOffice\program\python-core-3.8.8' PYTHONPATH = 'C:\Program Files\LibreOffice\program\python-core-3.8.8\lib;C:\Program Files\LibreOffice\program\python-core-3.8.8\lib\site-packages;C:\Program Files\LibreOffice\program' program name = 'python' isolated = 0 environment = 1 user site = 1 import site = 1 sys._base_executable = 'C:\\Program Files\\LibreOffice\\program\\soffice.bin' sys.base_prefix = 'C:\\Program Files\\LibreOffice\\program\\python-core-3.8.8' sys.base_exec_prefix = 'C:\\Program Files\\LibreOffice\\program\\python-core-3.8.8' sys.executable = 'C:\\Program Files\\LibreOffice\\program\\soffice.bin' sys.prefix = 'C:\\Program Files\\LibreOffice\\program\\python-core-3.8.8' sys.exec_prefix = 'C:\\Program Files\\LibreOffice\\program\\python-core-3.8.8' sys.path = [ 'C:\\Program Files\\LibreOffice\\program\\python-core-3.8.8\\lib', 'C:\\Program Files\\LibreOffice\\program\\python-core-3.8.8\\lib\\site-packages', 'C:\\Program Files\\LibreOffice\\program', 'C:\\Program Files\\LibreOffice\\program\\python38.zip', 'C:\\Program Files\\LibreOffice\\program\\python-core-3.8.8\\DLLs', 'C:\\Program Files\\LibreOffice\\program\\python-core-3.8.8\\lib', 'C:\\Program Files\\LibreOffice\\program', ] Fatal Python error: init_fs_encoding: failed to get the Python codec of the filesystem encoding Python runtime state: core initialized ModuleNotFoundError: No module named 'encodings' Current thread 0x00001280 (most recent call first): <no Python frame> ====>.odt <unknown>
do you have some installed Python extensions in LibreOffice? Please try reset your User profile and delete all user extensions using Safe mode dialog from menu Help->Restart in Safe mode
As far as I know, I do not have any User (Python) Extensions. But I do seem to have a DMath option. I don't know if this an extension or part of the normal distribution. Sigh. About 10-years ago I tried to do something with DMath and some other math extensions. Could this be the issue? I have done the following: [1] Help->Restart in Safe Mode a. Initially, I was able to load .odt, .ods, and .odg files. b. Tools->Options->Advances and the system crashed. Unable to restart. [2] Downloaded and reinstalled 7.2.04 a. I was able to load .odt, .ods, and .odg files. b. "Recent Files" correctly showed the loaded files. c. I was able to scan (arrow down key) all options in Tools->Options. It appears to work but, there is a "Help->Restart in Safe Mode" but not "Help->Restart in Unsafe Mode". How do I return to normal mode to see if the issues has resolved? If the problem reoccurs in "Unsafe" mode, how can I isolate the issue further; to a Python extension or other. PS: A superficial look seems to say "Great Job", indeed, outstanding!
[Automated Action] NeedInfo-To-Unconfirmed
(In reply to lostbits from comment #2) > As far as I know, I do not have any User (Python) Extensions. But I do seem > to have a DMath option. I don't know if this an extension or part of the > normal distribution. Sigh. About 10-years ago I tried to do something with > DMath and some other math extensions. Could this be the issue? > > I have done the following: > [1] Help->Restart in Safe Mode > a. Initially, I was able to load .odt, .ods, and .odg files. > b. Tools->Options->Advances and the system crashed. Unable to restart. > [2] Downloaded and reinstalled 7.2.04 > a. I was able to load .odt, .ods, and .odg files. > b. "Recent Files" correctly showed the loaded files. > c. I was able to scan (arrow down key) all options in Tools->Options. > > It appears to work but, there is a "Help->Restart in Safe Mode" but not > "Help->Restart in Unsafe Mode". How do I return to normal mode to see if the > issues has resolved? You return to normal mode just by closing LibreOffice and running it normally. Safe mode is an exceptional mode. > If the problem reoccurs in "Unsafe" mode, how can I isolate the issue > further; to a Python extension or other. Regarding isolation, possibly by moving the extensions directory out from your user profile: https://wiki.documentfoundation.org/UserProfile#User_profile_content If you won't miss any customisations and extensions, you can remove the user profile completely to have a new one generated. You can also do it by restarting into Safe Mode and in the dialog, selecting Reset to factory settings - Reset entire user profile. Let's close as it seems to be related to profile issues.