Subject: Difficulties creating a new Bug report Recipients: bugzilla-daemon@bugs.documentfoundation.org For over an hour I have been trying to communicate to you an anomaly that I noticed in your "LibreOfficeWriter" software package, and I am unable to do so because I do not understand your answer or your instructions. I therefore summarize my attempts and my explanations: 1- I have been using the version of WRITER (7.2.0) since August 19, 2021. 2- This new version no longer accepts the integration of a screenshot made with another software package (including a screenshot made in a document created with WRITER 7.2.0) 3- I logged into your site and viewed the list of already registered bugs. 4 - I have looked at the bug reports similar to the anomaly I found, referenced: 128583 5- I tried to summarize the above in an email, after opening an account with my email address in the Bugzilla app 6- I received an email from LibreOffice providing me with a link to be able to create my bug report 7- I tried to create a new bug report, but the answer was: ‘’The token you submitted does not exist, has expired, or has been canceled.’’ And an instruction was sent: Please press Back and try again. 8- I did not understand which [Back] key to use on a French keyboard and I therefore tried to ask you for an explanation using the link provided: bugzilla-daemon@bugs.documentfoundation.org 9- But an error response came back to me: ‘’Recipient address rejected: You replied to a Bugzilla notification email. However email replies are not added to bug reports. ’’ 10-I don't know what to do anymore! My question is very simple: What should I do to remedy the bug cited and already recorded in the bug list? I specify that I do not understand one of the instructions provided by consulting the Detail of the bug similar to the one I observed. This similar bug is referenced: 128583. The instruction in question is: Download the attachment. But what to do after downloading this attachment? Thank you for your response by return email, Best regards,
Please attach the screenshot using the 'Add an attachment' link in your bug report.
Each component of LibreOffice expects different formats passed from the system clipboard, a default/preferred format (used by simple Paste) and alternatives (that require Paste Special control). The alternatives are always accessed via the 'Paste Special' process. You can pick from the listed formats that LO recognizes as provided to system clipboard from your other program. But there are a lot of image formats that LO will simply ignore (doesn't know what to do with) so they won't show up on the list. A utility like Inside Clipboard supports more clipboard file types--but even it may not recognize some program native formats, still it is a useful tool to identify what content *is* being placed onto the system clipboard. And to help determine *if* LibreOffice can handle any of them in a Paste Special work flow.
Dear André MAMAN, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear André MAMAN, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp