Description: After upgrading from vers. 6.4(?) to 7.1.7.2 without problems, opening any of the previous files or creting a new one results in a crash after a few seconds. Upon automtic restart - the list of files to reconstruct uis empty. The temp file is not found, used or rebuild or deleted. (German) Program info is: Version: 7.1.7.2 (x64) / LibreOffice Community Build ID: c6a4e3954236145e2acb0b65f68614365aeee33f CPU threads: 2; OS: Windows 6.1 Service Pack 1 Build 7601; UI render: default; VCL: win Locale: de-AT (de_AT); UI: de-DE Calc: threaded Windows Error Msg is: Problemereignisname: APPCRASH Anwendungsname: soffice.bin Anwendungsversion: 7.1.7.2 Anwendungszeitstempel: 6179ef33 Fehlermodulname: ucrtbase.DLL Fehlermodulversion: 10.0.10240.16390 Fehlermodulzeitstempel: 55a5b718 Ausnahmecode: 40000015 Ausnahmeoffset: 0000000000065a5f Betriebsystemversion: 6.1.7601.2.1.0.256.48 Gebietsschema-ID: 3079 Zusatzinformation 1: 1079 Zusatzinformation 2: 1079645b9271bd787041cdb32a977806 Zusatzinformation 3: 28c9 Zusatzinformation 4: 28c9c86c60a8d6a94495d26a515a7754 Can anybody give me good advice? Best.. Steps to Reproduce: 1.start libre office program 2.select a file or create one 3. wait ca. 30 sec. 4. libre office gui disappears and empty document repair message appears 5. further attempts to start result in the same message probably because the temp file is not found Actual Results: loop of starting the prog. -> document repair message -> program crash Expected Results: normal performance Reproducible: Always User Profile Reset: No Additional Info: Windows Error Msg (german:) Problemereignisname: APPCRASH Anwendungsname: soffice.bin Anwendungsversion: 7.1.7.2 Anwendungszeitstempel: 6179ef33 Fehlermodulname: ucrtbase.DLL Fehlermodulversion: 10.0.10240.16390 Fehlermodulzeitstempel: 55a5b718 Ausnahmecode: 40000015 Ausnahmeoffset: 0000000000065a5f Betriebsystemversion: 6.1.7601.2.1.0.256.48 Gebietsschema-ID: 3079 Zusatzinformation 1: 1079 Zusatzinformation 2: 1079645b9271bd787041cdb32a977806 Zusatzinformation 3: 28c9 Zusatzinformation 4: 28c9c86c60a8d6a94495d26a515a7754
After upgrading from vers. 6.4(?) to 7.1.7.2 without problems, opening any of the previous files or creting a new one results in a crash after a few seconds. Upon automtic restart - the list of files to reconstruct is empty. The temp file is not found, used or rebuild or deleted, i.e. an empty document repair message appears. Further attempts to start result in the same message probably because the temp file is not found.
Hello, Thank you for filing the bug. For the test, could you rename your LibreOffice directory profile (see https://wiki.documentfoundation.org/UserProfile) or run LibreOffice in safe mode (https://help.libreoffice.org/7.2/en-US/text/shared/01/profile_safe_mode.html) and give it a new try? Thank you
I removed version 7.1.7.2 completely and changed back to 6.4 as I could not wait for a solution (most of my work is based on LO). So thanks for your efforts, but I can not perform tests any more in the configuration that caused the crashes.
Hans, please understand that bug makes sense only if clear and reproducible. In case of crashes, deleting/resetting user profile is standard measure. So it would be nice to know what happens with new LO. Now that you are at 6.4 again, keep it for work, but please do: - install http://tdf.io/siguiexe that downloads and just extracts other LO versions (it calls it "installation" but it's not, working LO remains intact) - update list of versions and download and "install" i.e. extract LO 7.1.8.1 and create shortcut - also please LO 7.3.0.1 When just installed or extracted, LO profile is default and we would know if it works. If you do that, change to Unconfirmed.
Also, in https://wiki.documentfoundation.org/ReleaseNotes/7.1 you may see: Because of updated Python's change bpo-36085, LibreOffice now requires KB2533623 on Windows 7. The mentioned update is not directly available from Microsoft anymore, but KB3063858 (32-bit/64-bit) may be used, that superseded the older one (details in tdf#144902) So, please try to install https://www.microsoft.com/en-us/download/details.aspx?id=47442
The problem was apparently caused by the missing W7 update. After installing KB3063858 - LO Version 7.1 ran without problems (and maybe even a little faster than 6.4.) with no further carshes. I will test Vers. 7.3 in near future but I dont expect any problebs. So thank you for your help! More generally, may I politely suggest to add a remark e.g. to the download page if cerain version NEEDS a certain Windows update. Thank you all.
*** This bug has been marked as a duplicate of bug 144902 ***