Description: After a while of using LibreOffice, the workspace will freeze and any menu, or new application I try to open in my computer will turn black and it won't let me see it. If try right-clicking my desktop, the options will turn black. If I try to access the Tools tab in LibreOffice Draw, it will be black. If try opening any program that wasn't open prior to the error, it will display black. I am sure it is the program's fault and not my computer as I had never experienced problem such as this one before installing this program. Steps to Reproduce: 1. Open the program 2. Begin working on any project 3. After minutes of use, UI goes black 4. Restart PC to fix Actual Results: The UI went black. Expected Results: It should've worked without problems Reproducible: Always User Profile Reset: Yes OpenGL enabled: Yes Additional Info: I believe it might be an uncompatibility issue.
Created attachment 177341 [details] Display of what the bug looks like
OK, we'll need more details. You look to be on Windows 10. Please open the menu Help -> About LibreOffice and use the button to copy the 'Version Information' and paste it in a comment here. For example: Version: 7.2.5.1 (x64) / LibreOffice Community Build ID: 6d497ff5e83a906a307eb25cce314d40c0b8624f CPU threads: 8; OS: Windows 10.0 Build 19044; UI render: default; VCL: win Locale: en-US (en_US); UI: en-US Calc: threaded Also we will need to know the GPU and driver details for your system. Found from a run of "msinfo32.exe" in the components -> display panel. And idealy if you can open and copy contents of the skia.log found at: C:\users\<userName>\AppData\Roaming\LibreOffice\4\cache Thanks
Dear hyudongsoul, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear hyudongsoul, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp