Description: When trying to open the "Character" dialog, the application freezes and it looks like it stopped working. However, after waiting for one minute or so, the dialog actually appears. This is reproducible at least on LibreOffice Calc, Writer and Impress. After the dialog had been opened once, it opens Steps to Reproduce: 1. Select a word 2. Right-click, click "Character" -> "Character..." Actual Results: LibreOffice does not respond (at 0% CPU) for about 1 minute before showing the "Character" dialog Expected Results: LibreOffice does not stop to respond. It shows the "Character" dialog either immediately or makes transparent to the user that the dialog is loading. Reproducible: Always User Profile Reset: Yes OpenGL enabled: Yes Additional Info: Version: 7.3.5.2 (x64) / LibreOffice Community Build ID: 184fe81b8c8c30d8b5082578aee2fed2ea847c01 CPU threads: 8; OS: Windows 10.0 Build 19044; UI render: Skia/Vulkan; VCL: win Locale: en-US (en_DE); UI: en-US Calc: threaded
> After the dialog had been opened once, it opens I meant to write: "After the dialog had been opened once, it opens normally."
I could not reproduce this in Version: 7.3.5.2 / LibreOffice Community Build ID: 30(Build:2) CPU threads: 12; OS: Linux 5.15; UI render: default; VCL: kf5 (cairo+xcb) Locale: pt-BR (pt_BR.UTF-8); UI: en-US Ubuntu package version: 1:7.3.5-0ubuntu0.22.04.1 Calc: threaded The dialog opens very quickly for the first time. Maybe win-only? Can you try again in safe mode? Next is a link on how to enter safe mode: https://help.libreoffice.org/latest/en-US/text/shared/01/profile_safe_mode.html
Yes, it is reproducible in Safe Mode. (Tested with Writer)
[Automated Action] NeedInfo-To-Unconfirmed
Very quick in Version: 7.5.0.0.alpha0+ (x86) / LibreOffice Community Build ID: 550392aeb849b326aa0d5d84a0ec1d28d3d42503 CPU threads: 4; OS: Windows 10.0 Build 19044; UI render: Skia/Raster; VCL: win Locale: ro-RO (ro_RO); UI: en-US Calc: threaded
I tested the same version of LibreOffice on another (older, slower) Win10 computer and it worked quite fine. So the issue is not generic to Win10 but must be something more specific about this one computer. Any log file I can post or similar?
Could not reproduce in: Version: 7.4.0.3 (x64) / LibreOffice Community Build ID: f85e47c08ddd19c015c0114a68350214f7066f5a CPU threads: 12; OS: Windows 10.0 Build 19043; UI render: Skia/Vulkan; VCL: win Locale: en-US (en_US); UI: en-US Calc: CL
step 1:When trying to open the "Character" dialog, the application not freezes and it looks like it actual working. However its good. not reproduced version:liberofficeDev-7.4.0.0.alpha0_2022-01-23-x86_64.AppImage NAME="Linux Mint" VERSION="20.3 (Una)" its open normal
(In reply to newton from comment #6) > Any log file I can post or similar? You may see if there is dump (if procdump closes). Start LO then run procdump from Command Prompt: path-to\SYSINTERNALSSUITE\procdump.exe soffice.bin -h path-to\soffice.bin.dmp Then it may be analyzed in WinDBG. But chances of someone looking at not reproducible bug are less than slim. You may try to uninstall specific fonts if you installed them.
Created attachment 182411 [details] The dump > path-to\SYSINTERNALSSUITE\procdump.exe soffice.bin -h path-to\soffice.bin.dmp Okay, I did and attached it > You may try to uninstall specific fonts if you installed them. AFAIK I did not install any fonts. (Any way to find this out?)
May be something with printer. Do you have some installed? Or disconnected?
Good hint, this was the culprit! I removed the printer (it was disconnected, i.e. it's a wifi printer but it is off right now) from printers & scanners and now the character dialog opens as usual. So, I guess this is a driver issue(?). But if it is possible for some system API that accesses or searches for a printer to timeout like that, maybe this is something that can be taken into account, i.e. do not block the UI/main thread while waiting for a response.
Hi Mike. Since you already was at bug 42673, can you comment on this one? Should it be marked duplicate or kept separate or just closed?
1-step followed 1. Select a word 2. Right-click, click "Character" -> "Character..." 2-Environment os windows 10, 8gp ram,intel i3,64bit 3-Result bug not produce 4-status unconfirmed
Dear newton, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Right, to summarize: The issue has been reproduced on different computers (all running Windows 10, though). Timur suggested it might have something to do with the printer. I can reproduce this: 1. The issue only appears when the wifi printer is OFF, no issue when it is ON and connected. 2. When the printer is removed altogether from printers & scanners, the issue also disappears. I have an EPSON ET-3750 printer. Whether the issue is reproducible with any other (wifi) printers is unknown.
I can not reproduce the bug in Version: 24.2.1.2 (X86_64) / LibreOffice Community Build ID: db4def46b0453cc22e2d0305797cf981b68ef5ac CPU threads: 16; OS: Windows 10.0 Build 19045; UI render: Skia/Vulkan; VCL: win Locale: en-US (en_US); UI: en-US Calc: CL threaded Version: 24.8.0.0.alpha0+ (X86_64) / LibreOffice Community Build ID: 6a064b1967e06e40be40817deff99d00c1a8554f CPU threads: 16; OS: Windows 10.0 Build 19045; UI render: Skia/Vulkan; VCL: win Locale: en-US (en_US); UI: en-US Calc: CL threaded
I was unable to reproduce the same behavior in Version: 24.8.0.0.alpha0+ (X86_64) / LibreOffice Community Build ID: a2265e8faa099d9652efd12392c2877c2df1d1eb CPU threads: 8; OS: Windows 10.0 Build 19045; UI render: default; VCL: win Locale: en-US (en_US); UI: en-US Calc: threaded or Version: 24.2.1.2 (X86_64) / LibreOffice Community Build ID: db4def46b0453cc22e2d0305797cf981b68ef5ac CPU threads: 8; OS: Windows 10.0 Build 19045; UI render: default; VCL: win Locale: en-US (en_US); UI: en-US Calc: threaded I'm also running Windows 10.