Bug 151513 - LibreOffice Writer 7.3.6 on Mac Monterey 12.6 freezes within 10 seconds after opening
Summary: LibreOffice Writer 7.3.6 on Mac Monterey 12.6 freezes within 10 seconds after...
Status: RESOLVED DUPLICATE of bug 148435
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.3.6.2 release
Hardware: All macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-10-13 18:51 UTC by Verena.Staudacher
Modified: 2022-12-28 15:36 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description Verena.Staudacher 2022-10-13 18:51:48 UTC
Description:
I open LibreOffice Writer 7.3.6 on my Mac (Monterey 12.6) and it freezes within 10 seconds after opening, no matter where I click. A re-installation of the program hasn't fixed the issue.

Steps to Reproduce:
1. open LibreOffice
2. click on Writer


Actual Results:
LibreOffice doesn't react

Expected Results:
react


Reproducible: Always


User Profile Reset: No



Additional Info:
n/a because it freezes
Comment 1 Dieter 2022-10-26 21:10:07 UTC
Thank you for reporting the bug. Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ 

To be certain the reported issue is not related to corruption in the user profile, could you please also reset your Libreoffice profile (https://wiki.documentfoundation.org/UserProfile) and re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version. Change to RESOLVED WORKSFORME, if the problem went away.
=> NEEDINFO
Comment 2 Alex Thurgood 2022-10-28 10:42:24 UTC
@Verena :

Please could you tell us whether you are using any accessibility features, or window managers, such as VoiceOver, BetterTouchTool, Rectangle, screen magnifier, etc, as these are known to cause issues with LibreOffice ?

Also, please could you indicate whether you are using the version of LibreOffice for macOS M1/M2 processor (aarch64), or the macOS Intel version (x86_64) ?

Please also provide:
- the type of Mac computer you are using (Macbook Air/Pro, macMini, iMac, etc);  - the amount of memory in your Mac;
- where you downloaded and installed LibreOffice (e.g. Apple AppStore, or LibreOffice project website);
- whether you have any extensions installed, e.g. language packs, or other extra features;
- whether, or not, a Java environment is installed, and if so, which version.
Comment 3 Alex Thurgood 2022-11-04 16:38:35 UTC
I'm gonna take a stab in the dark and say that this is a duplicate of bug 148435, for which an offending commit has been identified, but no fix forthcoming as yet.
Comment 4 Alex Thurgood 2022-11-15 13:44:45 UTC
@Verena : can you upload a copy of the Apple trace report that is provided when LibreOffice freezes/dies, or after you have to force kill it ?
Comment 5 Alex Thurgood 2022-12-14 10:39:49 UTC
@Verena : please test with the latest preview of LibreOffice 7.5, available for download and testing here:

https://www.libreoffice.org/download/download-libreoffice/?type=mac-x86_64&version=7.5.0&lang=en

If you need the M1 Silicon build (aarch64) instead of the Intel x86_64, you can find that here :

https://www.libreoffice.org/download/download-libreoffice/?type=mac-aarch64&version=7.5.0&lang=en
Comment 6 Alex Thurgood 2022-12-28 15:36:03 UTC
I'm going to mark this as a DUP of bug 148435

*** This bug has been marked as a duplicate of bug 148435 ***