Bug 154261 - The helppack works on Windows 7 but not on Windows11
Summary: The helppack works on Windows 7 but not on Windows11
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected) release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
Depends on:
Blocks: Help Language-Help-Packs
  Show dependency treegraph
Reported: 2023-03-18 21:42 UTC by John
Modified: 2023-10-16 03:15 UTC (History)
1 user (show)

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Crash report or crash signature:


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Description John 2023-03-18 21:42:32 UTC
I installed the very same version 7.5.1 on windows 11 and on windows 7. Then the very same Helppack on both. On Windows 7 the Help click > LibreOffice help loaded the offline help. On windows !! it opens what looks like a document with a blank document screen instead of the help page. Both systems were tested offline.

Actual Results:
Load both the 7.5.1 version and the Helppack, both for Windows 86-64 and create a document and click on Help > LibreOffice help.

Expected Results:
on Windows 7 it worked perfectly. On windows 11, loading the very same software and HelpPack, clicking on Help > LibreOffice Help gets a blank document instead of help pages.

Reproducible: Always

User Profile Reset: No

Additional Info:
On Windows 11 the screen should display the help file instead of a blank document. I run my Windows 11 system offline and tested Windows 7 offline to compare the results on both.
Comment 1 V Stuart Foote 2023-03-18 23:45:04 UTC
Installing the help package sets up a set of local HTTP content--system default browser must be allowed to run the CSS and javascript needed to view the pages.

It is possible Windows 11 or some AV filter is disallowing the run of local Help as insecure. We'd like to know more.

So, please describe where you obtained the installers for LibreOffice 7.5.1 and the language/script specific help pack.

But first thing is to verify that the installed help pack has correct size and signature.

Use the details link from:


It will include HASH values MD5, SHA1, SHA256 as well as a link to the PGP signature. Check your downloads against those values.
Comment 2 QA Administrators 2023-09-15 03:06:15 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2023-10-16 03:15:32 UTC
Dear John,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team