Bug 157980 - abort program
Summary: abort program
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.5.3.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-10-30 09:00 UTC by Wilfrid Bruniere
Modified: 2024-05-29 03:14 UTC (History)
2 users (show)

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Crash report or crash signature:


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Description Wilfrid Bruniere 2023-10-30 09:00:19 UTC
Same bug with Calc or Writer (used more frequently)
- Programs blocks for a few seconds, then shutdown. 
- Any document from Libre Office is closed
- Automatic recovery does not work
- Problem seems to come from scrolling, using the wheel of the mouse.

- Upgrades of libre office did not change anything
- changing brand or model of mouse does not resolves the problem
- Making a new installation of libre office does not resolve anything

ThinkCentre Lenovo / 16Go / Intel(R) Core(TM) i7-6700T CPU @ 2.80GHz, 2808 MHz, 4 cores,
Comment 1 Julien Nabet 2023-10-30 09:49:15 UTC
Did you get upgrades from official website? (https://www.libreoffice.org/download/download-libreoffice/)

On which Windows version are you? (Win10, Win11, other?)

Please upgrade to LO 7.5.7 + give a try at https://wiki.documentfoundation.org/QA/FirstSteps.

If you still reproduce this, you can try brand new LO 7.6.2.
Comment 2 Stéphane Guillou (stragu) 2023-10-30 09:55:05 UTC
And if you can still reproduce, please share the full info copied from Help > About LibreOffice.
I suspect you are experiencing bug 149527.
Comment 3 QA Administrators 2024-04-28 03:16:23 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2024-05-29 03:14:56 UTC
Dear Wilfrid Bruniere,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp