Description: LibreOffice regularly produces a Bluescreen on Dell XPS 15 9530 Windows 11 Pro Version 10.0.22631 Build 22631 I get the bluescreen several times a day only when LibreOffice is open. No particular steps are needed to reproduce the issue. Only happens on this laptop not on other laptops with Windows 11 Pro Version 10.0.22631 Build 22631. The bluescreen appears with or without opened documents even in the base LibreOffice application. Steps to Reproduce: 1. Open LibreOffice and work as usual 2. LibreOffice will freeze for a minute or more 3. Other programs freeze as well 4. BlueScreen appears and Laptop restarts Actual Results: Crashes Windows Expected Results: Runs without crashing Windows Reproducible: Sometimes User Profile Reset: No Additional Info: Version: 7.6.2.1 (X86_64) / LibreOffice Community Build ID: 56f7684011345957bbf33a7ee678afaf4d2ba333 CPU threads: 20; OS: Windows 10.0 Build 22631; UI render: Skia/Raster; VCL: win Locale: de-AT (de_AT); UI: en-US Calc: CL threaded
Sorry for your issues. Notice you've fallen back to raster mode so could be a graphics driver issue, is the system stable if you force it to not use Skia/Vulkan and use just the Skia raster rendering? Tools -> Options -> View and checkbox select *both* Skia boxes. Alternatively, you can directly edit the stanzas in the user profile at %APPDATA\LibreOffice\4\user\registrymodifications.xcu where the two stanzas ("UseSkia" and "ForceSkiaRaster") would be set 'true'. <item oor:path="/org.openoffice.Office.Common/VCL"><prop oor:name="ForceSkiaRaster" oor:op="fuse"><value>true</value></prop></item> <item oor:path="/org.openoffice.Office.Common/VCL"><prop oor:name="UseSkia" oor:op="fuse"><value>true</value></prop></item> If blocking Vulkan Skia mode helps, we would need the GPU and display size (HD or 4K) details for the errant laptop. The GPU details would be in the LO %APPDATA\LibreOffice\4\cache skia.log when Vulkan has been enabled. The display details can be copied from a run of 'msinfo32' on the Components -> Display panel. If blocking helps we might deny list the driver/hw/os to avoid.
Both Skia checkboxes were already selected but the line <item oor:path="/org.openoffice.Office.Common/VCL"><prop oor:name="UseSkia" oor:op="fuse"><value>true</value></prop></item> was missing in the file. I added it for now and observe if it crashes again.
[Automated Action] NeedInfo-To-Unconfirmed
Even after inserting the missing line I get bluescreen crashes.
OK, now set both stanzas to 'false' That will disable Skia rendering and fallback to GDI+ The "UseSkia" toggle does as named and defaults to Vulkan/Metal and X11/gen accelerated GPU libs, while the "ForceSkiaRaster" still uses Skia libs but with raster framing only--non-accelerated. true-false is least stable Skia but fully GPU accelerated true-true is "more" stable Skia. false-false disables Skia And setting both false forces the fallback, where your GPU will use GDI+ calls only. Win11 WDM may choke there as well. In the UI there is a "Use hardware acceleration" checkbox that will go active when the UseSkia and ForceSkiaRaster values are both set false. IIUC also disabling that checkbox pushes some 3D and some 2D rendering/anti-aliasing onto the CPU. Probably not the issue, for now just want to eliminate the Skia support as an issue with Win11 bluescreen. Also, still need the skia.log and display details. And is there a particular module of LO (i.e. draw, impress, calc) that seems to trigger issue consistently? If not a skia issue, then we'll need steps-to-reproduce. A bit of a chore to set up, but you could setup to capture a backtrace (Win11 SDK with symbols from LO [1]) which may show events from LibreOffice before the os BlueScreen. =-ref-= [1] https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg
Created attachment 190783 [details] skia.log Skia.log only contains: RenderMethod: raster Compiler: Clang
Display information: Name NVIDIA GeForce RTX 4070 Laptop GPU PNP Device ID PCI\VEN_10DE&DEV_2820&SUBSYS_0BEB1028&REV_A1\4&3A6078BA&0&0008 Adapter Type NVIDIA GeForce RTX 4070 Laptop GPU, NVIDIA compatible Adapter Description NVIDIA GeForce RTX 4070 Laptop GPU Adapter RAM (1 048 576) bytes Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvdmsi.inf_amd64_1e4e5c0fbdb0a298\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmsi.inf_amd64_1e4e5c0fbdb0a298\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmsi.inf_amd64_1e4e5c0fbdb0a298\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmsi.inf_amd64_1e4e5c0fbdb0a298\nvldumdx.dll Driver Version 31.0.15.4601 INF File oem224.inf (Section475 section) Color Planes Not Available Color Table Entries Not Available Resolution Not Available Bits/Pixel Not Available Memory Address 0xBE000000-0xBEFFFFFF Memory Address 0x0000-0x1FFFFFF IRQ Channel IRQ 4294967254 Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDMSI.INF_AMD64_1E4E5C0FBDB0A298\NVLDDMKM.SYS (31.0.15.4601, 56,00 MB (58 720 904 bytes), 02.11.2023 23:04) Name Intel(R) Iris(R) Xe Graphics PNP Device ID PCI\VEN_8086&DEV_A7A0&SUBSYS_0BEB1028&REV_04\3&11583659&0&10 Adapter Type Intel(R) Iris(R) Xe Graphics Family, Intel Corporation compatible Adapter Description Intel(R) Iris(R) Xe Graphics Adapter RAM 1,00 GB (1 073 741 824 bytes) Installed Drivers <>,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_3d7ca808e461ff77\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_3d7ca808e461ff77\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_3d7ca808e461ff77\igd12umd64.dll Driver Version 31.0.101.4575 INF File oem101.inf (iRPLPD_w10_DS section) Color Planes Not Available Color Table Entries 4294967296 Resolution 3456 x 2160 x 60 hertz Bits/Pixel 32 Memory Address 0x88000000-0x88FFFFFF Memory Address 0x0000-0xFFFFFFF I/O Port 0x00004000-0x0000403F IRQ Channel IRQ 4294967255 Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_3D7CA808E461FF77\IGDKMDN64.SYS (31.0.101.4575, 48,29 MB (50 632 608 bytes), 26.10.2023 14:02)
The issue even happened once with just the basic LibreOffice GUI open (no module/no document loaded). For now I am also trying a complete reinstall of LibreOffice.
With your laptop's Intel iGPU and nVidia dGPU mix, if both GPUs are enabled perhaps rather than Skia the issue is with OpenCL, similar to see also bug 154533. Disable OpenCL in LibreOffice from Tools -> Options -> OpenCL and uncheck "Allow use of OpenCL" and see if that becomes stable.
I changed it and will report if it helped!
It did help - at least there is no bluescreen anymore. Now just LibreOffice crashes from time to time but I can live with that.
An OpenCL issue against multiple GPUs present (unclear if it is an nVidia Optimus for assigning OpenCL calls to dGPU vs iGPU or something in LO's OpenCL calls). Simplest for users affected is to just set OpenCL disabled. Some steps for more info using Win11 SDK and attaching to WinDbg with symbols in see also bug 154533 which this looks to be a duplicate. Setting NEW
Also, if you could check the Tools -> Options -> OpenCL "Allow use of OpenCL" enabled again, and restart LO (hopefully without Bluescreen or LO crash) would you post the text from LO's "opencl_devices.log" found in: C:\Users\<username>\AppData\Roaming\LibreOffice\4\Cache We can use those details to force disable the OpenCL device\driver\os via deny listing.
Created attachment 190839 [details] opencl_devices.log I reenabled OpenCL restarted LibreOffice and literally a few seconds later everything hung + bluescreen. So yeah, I guess that confirms the OpenCL issue.
(In reply to me from comment #15) > Created attachment 190839 [details] > opencl_devices.log > > I reenabled OpenCL restarted LibreOffice and literally a few seconds later > everything hung + bluescreen. So yeah, I guess that confirms the OpenCL > issue. Thanks. Last ask, go ahead and enable the "Use Skia for all rendering" from Tools -> Options -> View (leave the Force Skia software/raster unchecked or false if editing the profile directly). Then post the skia.log for your system, that will show the GPU (either the iGPU or dGPU) actually getting picked up. The log will give the specific device IDs for either. Ideally we'd like details from the skia.log for both GPUs. With OpenCL off, you are probably safe to use the Skia accelerated rendering (3D or raster).
skia.log: RenderMethod: vulkan Vendor: 0x8086 Device: 0xa7a0 API: 1.3.250 Driver: 0.405.479 DeviceType: integrated DeviceName: Intel(R) Iris(R) Xe Graphics Denylisted: no
Can I send you the LibreOffice crash reports somehow? As I said, I don't get the bluescreen anymore, instead LibreOffice just crashes. I guess it will be helpful for debugging the error.
dump.ini in the LibreOffice folder doesn't really show helpful information. This is the record from Windows Event Viewer: Log Name: Application Source: Application Error Date: 17.11.2023 11:36:29 Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords: User: HSPLT03\Helmu Computer: HSPLT03 Description: Faulting application name: soffice.bin, version: 7.6.2.1, time stamp: 0x65114a74 Faulting module name: ucrtbase.dll, version: 10.0.22621.2506, time stamp: 0x097c794c Exception code: 0xc0000409 Fault offset: 0x000000000007f61e Faulting process id: 0x0x5220 Faulting application start time: 0x0x1DA194079F6D6C2 Faulting application path: C:\Program Files\LibreOffice\program\soffice.bin Faulting module path: C:\WINDOWS\System32\ucrtbase.dll Report Id: 1be1bb8c-f261-47fa-b9ab-db9e74f64a5d Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> <EventID>1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2023-11-17T10:36:29.2273903Z" /> <EventRecordID>21737</EventRecordID> <Correlation /> <Execution ProcessID="29640" ThreadID="1488" /> <Channel>Application</Channel> <Computer>HSPLT03</Computer> <Security UserID="S-1-5-21-72274046-858534750-2259427406-1001" /> </System> <EventData> <Data Name="AppName">soffice.bin</Data> <Data Name="AppVersion">7.6.2.1</Data> <Data Name="AppTimeStamp">65114a74</Data> <Data Name="ModuleName">ucrtbase.dll</Data> <Data Name="ModuleVersion">10.0.22621.2506</Data> <Data Name="ModuleTimeStamp">097c794c</Data> <Data Name="ExceptionCode">c0000409</Data> <Data Name="FaultingOffset">000000000007f61e</Data> <Data Name="ProcessId">0x5220</Data> <Data Name="ProcessCreationTime">0x1da194079f6d6c2</Data> <Data Name="AppPath">C:\Program Files\LibreOffice\program\soffice.bin</Data> <Data Name="ModulePath">C:\WINDOWS\System32\ucrtbase.dll</Data> <Data Name="IntegratorReportId">1be1bb8c-f261-47fa-b9ab-db9e74f64a5d</Data> <Data Name="PackageFullName"> </Data> <Data Name="PackageRelativeAppId"> </Data> </EventData> </Event>
unfortunately, as you note, that dump only shows the fault at System32\ucrtbase.dll for the soffice.bin process. To tease out more of the issue (still probably an errant nVidia or Intel call with the iGPU in use) you would need to install the Debugging Tools for Windows debugger from the Win11 SDK / WDK [1] or the newer standalone packaging [2]. That coupled with a pull of LibreOffice build symbols [3] allows you to attach to the soffice.bin process while running and when it crashes capture the stack trace. Having the symbols available locally and linked (they take some time to download to your system) will isolate the faulting calls. They could be in the LibreOffice source, of the nVidia driver source, or the Intel driver source--but we'd be able to better see what is happening. =-ref-= [1] https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/debugger-download-tools [2] https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/ [3] set the symbol path to "CACHE*C:\symbols64;SRV*https://dev-downloads.libreoffice.org/symstore/symbols;SRV*https://msdl.microsoft.com/download/symbols"
With windbg opened and the soffice.bin attached and running, issue a windbg console command to load the symbols ".reload /f" (it will take a while to download). Then continue to run soffice.bin by issuing the "g" command. On crash/lockup you'd issue a "~* kp" command in the windbg console (any missing symbols will be added) and then the thread stack will dump to the windbg console. The first thread segment of the listing will hold the faulting issue. Look it over and see if anything jumps out. You can run an "!analyze -v" to from windbg console for automated "feedback" on the event. If not obvious what the fault is, save the windbg console content for both commands to a text file and then attach. The stack trace for the threads and the analyze output will include the symbol details (identify the line of the calling source, if the symbols are available, the Intel and nVidia symbols for their drivers won't be) and we'd know more precisely the issue.
I set up WinDbg and was working the whole day with debugging activated but so far no crash. I will post again if something shows up. One thing that is visible is that I get hundreds of C++ errors (always the same one): (15f0.570): C++ EH exception - code e06d7363 (first chance)
(In reply to me from comment #22) > I set up WinDbg and was working the whole day with debugging activated but > so far no crash. I will post again if something shows up. > > One thing that is visible is that I get hundreds of C++ errors (always the > same one): > (15f0.570): C++ EH exception - code e06d7363 (first chance) Good! Since it is a "first chance" and doesn't crash "second chance", likely the error is resolved under debug internal to the module throwing it (could be LO, could be os, could be driver). Annoying but you'd have to really dig in with windbg to tease out a recurring first chance issue(s). Far more than we're asking... Just keep a lookout for the sporadic crash. You could even reenable the OpenCL to see if it is nVidia call or an Intel call for OpenCL hw that is faulting and post those details.
The issue might have been fixed by a driver update. I didn't have any crash in the last days even without the debugger activated. I will reactivate the OpenCL option just to see if the bluescreen is gone, too.