Description: upon clicking tools => options makes Libreoffice Freezes and then crash as it doesn't responds anymore, and it's impossible to even quit. only affects exactly ONE user on an entire system. everything else loads flawlessly. Steps to Reproduce: unreproducible - it usually won't affect users on the system. i tried launching it from the terminal to receive further diagnostics, and i there were several warnings regarding user theme, but launched correctly. everything except Tools _> Options works exceptionally well, and changing settings from the "Tip of the day" thing worked alright. Admin account was used, i tried to clear user profiles and cleared anything related to Libreoffice, reinstalled, but to no avail. Actual Results: nothing changed, except now i lost a lot of customizations Expected Results: load settings. Reproducible: Couldn't Reproduce User Profile Reset: Yes Additional Info: installed on admin account - yet the issue DOESN'T affects other users on the system, customized gnome session - several warnings regarding that - but everything loaded successfully - except settings - the software froze - a pop up showed up stating Libreoffice is not responding, clicking wait repeatedly for ~1 minute didn't solved it. for one moment settings actually loaded once, but froze, and i had to force quit the entire program. used the latest release. resetting UserProfile didn't affected anything. System info: Fedora workstation 40, Gnome 46 w/ custom theme, Wayland session manager + X11 session manager, ASUSTeK COMPUTER INC. ASUS EXPERTCENTER D500TE_D500TE (Intel i7 13th Gen + 16GB RAM). NO DUMP FILES OR FURTHER WARNINGS WHEN CLICKING TOOLS-> OPTIONS, EVEN WHEN LOADED FROM TERMINAL. the issue persists on exactly ONE Admin account for ~6 months.
Without steps to reproduce, it will be hard to find what the issue is. A thought: is the problematic account name different to others in some way? E.g. using special characters? What would help would be collecting a backtrace if you are able to, please see https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace
and please share the full version info copied with the button in Help > About LibreOffice.
Version: 24.2.4.2 (X86_64) / LibreOffice Community Build ID: 51a6219feb6075d9a4c46691dcfe0cd9c4fff3c2 CPU threads: 24; OS: Linux 6.9; UI render: default; VCL: gtk3 Locale: he-IL (he_IL.UTF-8); UI: en-US Calc: threaded The account may be using special characters, if you count the space character ' ' as a special character. Couldn't get a back trace, the "libreoffice-core" is supposedly not installed on my system. A side note - i installed LibreOffice manually a while back, according to the installation instructions, so i chose not to reinstall components that should have came from within LibreOffice (As DNF recommended). If you believe i should install it after all, do let me know. All the best;
[Automated Action] NeedInfo-To-Unconfirmed
(In reply to 2019z2-gilad from comment #3) > The account may be using special characters, if > you count the space character ' ' as a special character. GNOME 42.9 does not allow me to create a user with a space in the username, so can't test that. No issue with the Options dialog with: Version: 24.2.4.2 (X86_64) / LibreOffice Community Build ID: 51a6219feb6075d9a4c46691dcfe0cd9c4fff3c2 CPU threads: 8; OS: Linux 6.5; UI render: default; VCL: gtk3 Locale: en-AU (en_AU.UTF-8); UI: en-US Calc: CL threaded There's bug 158267 on Fedora 38, already an issue in 7.5. Sounds like the same issue, let's mark as duplicate. *** This bug has been marked as a duplicate of bug 158267 ***
I'd also disclose i had received several warnings regard a locked user database beforehand (The thing that supposed to save settings and such), i did ignored them for a while, but i believe that upon complete removal of LibreOffice (including everything that came with it) should've solved it, 'cause i haven't seen any warnings lately.
It's unfortunate to hear that LibreOffice crashes when accessing Tools => Options, especially as it affects only one user on the entire system. This kind of issue can be frustrating, as it disrupts the smooth experience LibreOffice typically provides. While troubleshooting, you might consider trying other productivity tools in the meantime. For example, the Honista Official app (https://www.honistahub.com/) is an excellent download to explore. It offers a variety of features that could complement your workflow while you resolve this LibreOffice issue.