Bug 162720 - On Windows installation failure, direct user to our relevant wiki page
Summary: On Windows installation failure, direct user to our relevant wiki page
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
Inherited From OOo
Hardware: All Windows (All)
: medium enhancement
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: difficultyMedium, easyHack, skillWindows
Depends on:
Blocks: Installer-Windows
  Show dependency treegraph
 
Reported: 2024-08-31 10:01 UTC by Eyal Rozenberg
Modified: 2024-12-16 07:33 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments

Note You need to log in before you can comment on or make changes to this bug.
Description Eyal Rozenberg 2024-08-31 10:01:22 UTC
We have a guide page regarding Windows installation issues:

https://wiki.documentfoundation.org/Faq/General/General_Installation_Issues_(Windows

let's arrange it so that if the Windows installer fails with our MSI, the user gets a message suggesting they visit that page.
Comment 1 Mike Kaganski 2024-08-31 10:26:24 UTC
Code pointers:

1. MS documentation on the error dialog [1]
2. MS documentation on Hyperlink control [2]
2. ErrorDialog property [3]
3. SetupError dialog in instsetoo_native/inc_openoffice/windows/msi_templates/Dialog.idt
4. Respective controls in instsetoo_native/inc_openoffice/windows/msi_templates/Control.idt and instsetoo_native/inc_openoffice/windows/msi_templates/ControlE.idt

[1] https://learn.microsoft.com/en-us/windows/win32/msi/error-dialog
[2] https://learn.microsoft.com/en-us/windows/win32/msi/hyperlink-control
[3] https://opengrok.libreoffice.org/xref/core/instsetoo_native/inc_openoffice/windows/msi_templates/Property.idt?r=b17d6452#22
Comment 2 Mike Kaganski 2024-08-31 10:28:23 UTC
While at that: you could think how to make that page make it clearer that this is an error. We had questions because people didn't notice it tells about an error, and thought it succeeded, and then were confused seeing there's no results / unexpected result.