Bug 163487 - Writer - crash on saving
Summary: Writer - crash on saving
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
24.8.2.1 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2024-10-17 12:19 UTC by 1007140
Modified: 2024-11-16 19:06 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
crash log (105.27 KB, application/octet-stream)
2024-10-17 12:22 UTC, 1007140
Details

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Description 1007140 2024-10-17 12:19:36 UTC
Description:
Working on a long book (abt 200 pages, abt 70 pictures).
Pictures are CMYK TIF's since I was required so.
I get repeated crashes on saving. The last one says:
"Error saving the document TESTATIKA INTERNO_EDITED_STAGE3:
Write Error.
Error in writing sub-document SfxBaseModel::storeSelf: 0x70c23(Error Area:Sw Class:Write Code:35) arg1=content.xml."
I am attaching the crash log.
Happens *almost* always.
The odt is very long because of the images (some 100 MBs), I have 8 GB RAM. Not sure if this matters or not.

Steps to Reproduce:
The original odt loads fine, but once I do some changes and save the crash occurs. This also happens on autosave.

Actual Results:
I get a crash requester as indicated

Expected Results:
...


Reproducible: Always


User Profile Reset: Yes

Additional Info:
...
Comment 1 1007140 2024-10-17 12:22:03 UTC
Created attachment 197111 [details]
crash log
Comment 2 1007140 2024-10-17 12:28:47 UTC
Sorry unfortunately I cannot have LO sending crash reports automatically because, for some reason, it says "SSL connect error". I must specify that my PC is *perfectly functional* and Internet is functional also, no idea why this happens.
Comment 3 raal 2024-10-21 21:00:15 UTC
Can you share the file?
Comment 4 1007140 2024-10-21 21:12:05 UTC
Sorry I cannot share the file because it is copyrighted material. I thought that the crash log was eloquent enough...
Comment 5 1007140 2024-10-21 21:15:57 UTC
I can just confirm that removing all cmyk tif images and replacing them with rgb png ones, I am getting no more crashes on saving. The program still tends to crash at random though, it is not very stable, at least working on a book with about 200 A5 pages and about 70 images (no tables), but it is evidently about distinct bugs
Comment 6 Buovjaga 2024-11-16 19:06:49 UTC
(In reply to 1007140 from comment #4)
> Sorry I cannot share the file because it is copyrighted material. I thought
> that the crash log was eloquent enough...

Then please follow this to produce a file that you can share in public and that still shows the crash: https://wiki.documentfoundation.org/QA/Bugzilla/Sanitizing_Files_Before_Submission