Description: I downloaded version 24.8.2 Novenber 12th 2024 and can no longer access any of my Libre documents. I have a 64bit operationg system and chose the correct version. Is it because I have Windows 10? Do I have to upgrade to Windows 11? Steps to Reproduce: 1.Open Libre Office 2.Click on existing document 3.Nothing happens - doc does not open Actual Results: Nothing happens Expected Results: Open the document Reproducible: Always User Profile Reset: No Additional Info: Version: 24.8.2.1 (X86_64) / LibreOffice Community Build ID: 0f794b6e29741098670a3b95d60478a65d05ef13 CPU threads: 4; OS: Windows 10 X86_64 (10.0 build 19045); UI render: Skia/Raster; VCL: win Locale: en-GB (en_GB); UI: en-GB Calc: threaded
What if you try to open after doing this: Help - Restart in safe mode and then Continue in safe mode?
(In reply to Justine from comment #0) > 2.Click on existing document Where? On the Windows desktop, Jump list item(s) on the Windows Taskbar, from the LibreOffice StartCenter?
I do not know how to go into safe mode - my computer knowledge is zero. When I click on the LibreOffice icon the desktop - it opens with all my documents shrunk down - 5 to a line. I click on the documents and they will not open.
(In reply to Justine from comment #3) > I do not know how to go into safe mode - my computer knowledge is zero. > When I click on the LibreOffice icon the desktop - it opens with all my > documents shrunk down - 5 to a line. > I click on the documents and they will not open. Click the Windows Start Menu and search for libreoffice. There should be an entry to start LibreOffice in safe mode.
Ah OK, have opened Libreoffice(safe mode) from the Windows start menu Options are - -Restore from backup -Configure -Extensions -Reset to factory settings Whick one do I choose, and do I have to check the boxes under the one I choose? Thanks
[Automated Action] NeedInfo-To-Unconfirmed
(In reply to Justine from comment #5) > Ah OK, have opened Libreoffice(safe mode) from the Windows start menu > Options are - > -Restore from backup > -Configure > -Extensions > -Reset to factory settings > > Whick one do I choose, and do I have to check the boxes under the one I > choose? > Thanks As mentioned earlier, it has a button "Continue in safe mode" that you can use in order to see the effect without resetting to factory settings right away.
I click on the Continue in Safe mode button, Libreoffice loads and the box 'Drop a dcument here or open an app to create one' opens. I have tried to drag a document there & it doesn't do anything. Above the 'Continue in safe mode' button are four options - the 'restore from backup is highlighted, is this correct?
(In reply to Justine from comment #8) > I click on the Continue in Safe mode button, Libreoffice loads and the box > 'Drop a dcument here or open an app to create one' opens. I have tried to > drag a document there & it doesn't do anything. > Above the 'Continue in safe mode' button are four options - the 'restore > from backup is highlighted, is this correct? To reset everything, choose Reset to factory settings and check Reset entire user profile. Click Apply changes and restart.
PROBLEM HAS BEEN FIXED!!! Just had a Windows Update and it now works perfect. Thank you all for your help & patience xxx