Bug 164061 - No color print
Summary: No color print
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
Version:
(earliest affected)
24.8.3.2 release
Hardware: Other Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard: QA:needsComment
Keywords:
Depends on:
Blocks:
 
Reported: 2024-11-26 20:49 UTC by jrmarsh1415
Modified: 2025-04-29 16:33 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description jrmarsh1415 2024-11-26 20:49:03 UTC
Description:
I am not given a color print options to one of my printers.
The LibreOffice writer crashes while trying to go through the printing options.
I have deleted all printer content and re installed the printer as well as doing all trouble shoots with the success of color. 
I have installed LibreOffice updated. Re booted computer and printer.
All still with the same outcome of crashing and no color option.

Actual Results:
open libreoffice writer
File>Print
Choose printer> HPF709E4 (HP OfficeJet Pro 7740series)
Properties> (finding no color option, Print quality BEST)
Apply
Print.

Note OfficeLibre has crashed. Send crash report.
Restart LibreOffice in safe mode.
Restart LibreOffice in normal mode.
Recover Documents.

Expected Results:
site crash or printing with no color


Reproducible: Always


User Profile Reset: No

Additional Info:
I am not given a color print options to one of my printers.
The LibreOffice writer crashes while trying to go through the printing options.
I have deleted all printer content and re installed the printer as well as doing all trouble shoots with the success of color. 
I have installed LibreOffice updated. Re booted computer and printer.
All still with the same outcome of crashing and no color option.
Comment 1 jrmarsh1415 2024-11-26 20:57:02 UTC
HP OfficeJet Pro 7740 Series Network

Code 1X00007FFC62F7B699 (Printer Preferences) 

Exception Code 0xe06d7363
Comment 2 meagan.eggert 2025-04-01 18:16:14 UTC
Version 25.2.1.2
Build ID: d3abf4aee5fd705e4a92bba33a32f40bc4e56f49
CPU threads: 8; OS: Windows 11 x86_64
UI render: Skia/Raster; VCL: win
Locale: en-US; UI: en-US
Calc: threaded

Unable to reproduce. Tried with two printers, both HP. Color option is Grayscale Off. Printing works fine, no crash.
Comment 3 JussiS 2025-04-24 21:10:23 UTC
Unable to reproduce the bug. I printed a Writer document that contains a colored text with a colored background. The "color" option in the "Properties" dialog is present and selectable. Printing in color works fine with my printer (HP Envy 4520 series). No crash or any other problems.

Version: 25.2.2.2 (X86_64) / LibreOffice Community
Build ID: 7370d4be9e3cf6031a51beef54ff3bda878e3fac
CPU threads: 16; OS: Windows 11 X86_64 (10.0 build 26100); UI render: Skia/Vulkan; VCL: win
Locale: fi-FI (fi_FI); UI: en-GB
Calc: CL threaded
Comment 4 Buovjaga 2025-04-29 16:33:45 UTC
jrmarsh1415: is LibreOffice the only program where this happens or do you see the same in other programs?