Bug 164539 - Help files inaccessible
Summary: Help files inaccessible
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
24.8.4.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Help-Link
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Reported: 2025-01-02 01:55 UTC by delphidoc
Modified: 2025-01-02 14:51 UTC (History)
4 users (show)

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Description delphidoc 2025-01-02 01:55:35 UTC
I installed LO 24.8.4.2 (X86_64) and its help pack to the same directory. LO Calc and the other modules will not show Help. They are looking for an HTML file (LibreOffice/help/index.html), which does not exist. In Tools-> Options there is no path for Help. I tried LO in Safe Mode with the same result.


The URL of the webpage that opens when I press F1:

file:///E:/Program%20Files/LibreOffice/help/index.html?Target=scalc/SC_HID_SC_WIN_GRIDWIN&Language=en-US&System=WIN&Version=24.8


The message on the webpage that appears:

Your file couldn’t be accessed
It may have been moved, edited, or deleted.
ERR_FILE_NOT_FOUND



In Tools -> Options -> I have selected "Warn if local help is not installed". If I close LO and uninstall the newest Help system and restart LO I am not notified that local Help is not installed.





Version: 24.8.4.2 (X86_64) / LibreOffice Community
Build ID: bb3cfa12c7b1bf994ecc5649a80400d06cd71002
CPU threads: 12; OS: Windows 11 X86_64 (10.0 build 26100); UI render: Skia/Vulkan; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: threaded

Windows 11 Pro, up to date with all Updates.
Comment 1 V Stuart Foote 2025-01-02 14:49:53 UTC
What install method? 

Did you download LibreOffice_24.8.4.2_Win_x86-64.msi and LibreOffice_24.8.4.2_Win_x86-64_helppack_en-US.msi and check their HASH values [1]?

Did you actually install to "E:\Program Files", that would be a Custom install and to get the Help into the Program folder both would require a TARGETDIR= adjustment.

=-ref-=
[1] https://downloadarchive.documentfoundation.org/libreoffice/old/24.8.4.2/win/x86_64/LibreOffice_24.8.4.2_Win_x86-64.msi.mirrorlist
https://downloadarchive.documentfoundation.org/libreoffice/old/24.8.4.2/win/x86_64/LibreOffice_24.8.4.2_Win_x86-64_helppack_en-US.msi.mirrorlist