Bug 164688 - LibreOffice won't load, prompts for Updater.exe continually
Summary: LibreOffice won't load, prompts for Updater.exe continually
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
24.8.4.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2025-01-13 18:57 UTC by Hazel125
Modified: 2025-10-14 19:38 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description Hazel125 2025-01-13 18:57:01 UTC
Description:
Using 28.8.4, uninstalled it and installed 28.8.3, which I had been using, same problem.

Steps to Reproduce:
1. Load LibreOffice
2.
3.

Actual Results:
Pop-up for Updater.exe
Choosing either Yes or No has no effect, pop-up reappears when app reloads


Expected Results:
As above


Reproducible: Always


User Profile Reset: No

Additional Info:
Loaded Writer or anything
Comment 1 m_a_riosv 2025-01-14 00:41:43 UTC
Please test the repair option on the system.
Add & remove programs.
Comment 2 Hazel125 2025-01-14 03:11:31 UTC
Tried that first then uninstalled, restarted PC and reinstalled both latest and previous releases, still having same issue (Pop-up for permission for Updater.exe)
Comment 3 m_a_riosv 2025-01-14 22:04:10 UTC
Please take a look at

https://wiki.documentfoundation.org/UserProfile

Reinstall doesn't remove user profile, test with a clean one, can help.
Comment 4 Hazel125 2025-01-15 03:42:48 UTC
There is no start menu entry 'LibreOffice (Safe Mode)'

Tried starting in Safe mode in command line as per instructions;

 libreoffice --safe-mode

Received the following;

'libreoffice' is not recognized as an internal or external command,
operable program or batch file.
Comment 5 m_a_riosv 2025-01-15 14:50:54 UTC
You need to run it in the folder where the program is.
Something like:
C:\Program Files\LibreOffice\program
Comment 6 Hazel125 2025-01-15 17:10:17 UTC
Cannot locate the user profile in Appdata.

Used the search %APPDATA%\libreoffice\4 and %APPDATA%\libreoffice in File Explorer

Both return no results
Comment 7 Hazel125 2025-01-15 17:17:12 UTC
Regarding last post,

Searched under my User name and 'Users'
Comment 8 Buovjaga 2025-10-14 19:38:58 UTC
(In reply to Hazel125 from comment #6)
> Cannot locate the user profile in Appdata.
> 
> Used the search %APPDATA%\libreoffice\4 and %APPDATA%\libreoffice in File
> Explorer
> 
> Both return no results

Don't use the search, but instead left-click into the location area in File Explorer and replace the "C:\whatever" content with %APPDATA%\libreoffice

%APPDATA% is like a Windows shortcut to the correct place.