Bug 164866 - Hang on working with videos in impress
Summary: Hang on working with videos in impress
Status: UNCONFIRMED
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Impress (show other bugs)
Version:
(earliest affected)
24.8.4.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: wantBacktrace
Depends on:
Blocks:
 
Reported: 2025-01-26 23:01 UTC by carving-pork-baked
Modified: 2025-10-16 19:07 UTC (History)
2 users (show)

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Description carving-pork-baked 2025-01-26 23:01:20 UTC 
Description:
When I do anything with a video (eg adding a video, deleting a slide with one, etc) the app hangs, the only way to close the app is to kill it

Steps to Reproduce:
1.Do anything with a video (moving a video seems to be fine)
2.Notice that the app hanged
3.

Actual Results:
The app hangs

Expected Results:
The video gets deleted or whatever it was meant to do


Reproducible: Always


User Profile Reset: No

Additional Info:
Version: 24.8.4.2 (X86_64) / LibreOffice Community
Build ID: 480(Build:2)
CPU threads: 12; OS: Linux 6.6; UI render: default; VCL: gtk3
Locale: en-GB (en_GB.UTF-8); UI: en-US
24.8.4-2
Calc: threaded
Comment 1 m_a_riosv 2025-01-27 12:48:10 UTC 
Please test in safe mode, Menu/Help/Restart in Safe Mode
Comment 2 carving-pork-baked 2025-01-27 16:49:33 UTC 
It still hangs on safe mode
Comment 3 Buovjaga 2025-10-16 19:07:43 UTC 
I don't have any issues on Arch Linux. Which distribution are you using?

You could use the debuginfod service probably supported by your distro to take a backtrace of the hang:
https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace

For step 2, it would be

libreoffice --backtrace

For step 4, as advised, you need to have a second terminal open and after the hang give:

pkill -15 soffice.bin

With debuginfod, the debug information is fetched over the network on demand and there is no need to worry about installing any extra packages. When the debugger starts, it will ask you, if you agree to use the service.