Please paste here the information on Menu/Help/About LibreOffice (There is an icon to copy)

We got crash issue when launching the App. So we cannot check Menu/Help/About LibreOffice (There is an icon to copy). If you are asking about the App version, it is v 25.2.1.2

Then try repairing the installation in the Add/Remove programs (Operating system).

If it doesn't work.

Remove the profile, https://wiki.documentfoundation.org/UserProfile
Launch again the app.

From where the app was downloaded?

The information we need is the "source" of your installation packaging.

Did you install using The Document Foundation (TDF) community build from a project mirror as selected:

   https://www.libreoffice.org/download/download-libreoffice/

And, did you *verify* the downloaded installation package's Hash value? It can be found listed on that web page via the 'Info' link for the download.

Did you install the program from a Windows account in the 'Administrators' group, or just a 'Users' group member with limited permissions to fully install software?

Hi Team,

We have installed the Libre Office application using [TDF] community build from Mirror List
We installed the program/app from a Windows account in the 'Administrator' group. 
We could not find the exact Hash value for downloaded application. 
At the web page via the 'Info' link we are seeing 04 has values. So, we could not tell which is the exact hash value for installed/downloaded application. 

I cannot upload the screenshot here. Please let me know how to share the picture with you. Thanks!

(In reply to Michellehdr from comment #5)
> Hi Team,
> 
> We have installed the Libre Office application using [TDF] community build
> from Mirror List
> We installed the program/app from a Windows account in the 'Administrator'
> group. 
> We could not find the exact Hash value for downloaded application. 
> At the web page via the 'Info' link we are seeing 04 has values. So, we
> could not tell which is the exact hash value for installed/downloaded
> application. 


For the 25.2.2 TDF Community final release build:

Filename: LibreOffice_25.2.2_Win_x86-64.msi
Size: 348M (365154304 bytes)
Last modified: Fri, 21 Mar 2025 21:03:39 GMT (Unix time: 1742591019)
SHA-256 Hash: 6b98b12f2b2d69071a1c2704802b581bd35588e714fb3d1795d33cd07ce50e0a
SHA-1 Hash: 2d62aa6d5aad1254b42c763312305dffc9443149
MD5 Hash: af28a5398ff848c9d39b6eab4b176f42

To test open a 'Windows PowerShell' and change to your download directory, e.g. 'cd downloads'. Then use the cmdlet 'Get-FileHash', e.g.

get-filehash LibreOffice_25.2.2.2_Win_x86-64.msi -algorithm sha256

check the returned Hash against those listed above or on the linked "Info" page for the download. And the -algorithm to check with could be the sha256, the sha1, or the md5 values as listed.

If the values match, you have a clean copy downloaded. If not, try again.

You can get full syntax and usage for the PS cmdlet:

help get-filehash
 
> 
> I cannot upload the screenshot here. Please let me know how to share the
> picture with you. Thanks!


Use the "Add an attachment" link above and follow the prompts.

Hi Team,

We checked. The value matches what you have listed. But we still could repro the bug. What else shall we do?

For the 25.2.2 TDF Community final release build:

Filename: LibreOffice_25.2.2_Win_x86-64.msi
Size: 348M (365154304 bytes)
Last modified: Fri, 21 Mar 2025 21:03:39 GMT (Unix time: 1742591019)
SHA-256 Hash: 6b98b12f2b2d69071a1c2704802b581bd35588e714fb3d1795d33cd07ce50e0a
SHA-1 Hash: 2d62aa6d5aad1254b42c763312305dffc9443149
MD5 Hash: af28a5398ff848c9d39b6eab4b176f42

Hi Team, can you please help to take a look at my previous reply? Thanks!

Well, a good probability it is the Windows skia based Vulkan GPU rendering testing, follow project update from skia m116 to m130 for 25.2.0

See also bug 166122

Still need info of what build release of Windows, and what graphics processor are you working with, and what is its driver release and support of Vulkan?

Hi, The Windows version that the bug could repro is on all Windows 11. While the GPU info: Card name: NVIDIA GeForce GT 610
Manufacturer: NVIDIA
Chip type: GeForce GT 610

Is the above info helpful? Thanks!

(In reply to Michellehdr from comment #11)
> Hi, The Windows version that the bug could repro is on all Windows 11. While
> the GPU info: Card name: NVIDIA GeForce GT 610
> Manufacturer: NVIDIA
> Chip type: GeForce GT 610
> 
> Is the above info helpful? Thanks!

Yes, helpful. Suspect the GeForce GT 610 is not able to run skia Vulkan--at all-- and should be denylisted to bypass LibreOffice's skia Vulkan graphics testing.

nVidia lists no valid drivers, and Vulkan GPU Info (https://vulkan.gpuinfo.org/ ) shows no reports for that GPU.

Win11 24H2 update to WDDM 3.2 could also be an issue with rollback to MS provided WDDM 2.x drivers. A run of Win11 dxdiag.exe will show the WDDM model the GPU can support.

For 25.8.0 and bug 164788, https://gerrit.libreoffice.org/c/core/+/181290 will now recover more gracefully after initial rendering test.

For OP, please install /a administrative instance in parallel and retest launch.

If stable, with WDDM 2.x drivers you should end up with skia raster framing with LibreOffice Help -> About showing:

Version: 25.8.0.0.alpha0+ (X86_64) / LibreOffice Community
Build ID: e4fb32ffef1630ceaf5a0a77307e02ae93c9f8f4
CPU threads: 28; OS: Windows 11 X86_64 (build 26100); UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: CL threaded

or at worse, need to manually disable Skia lib based rendering and fall back to GDI+ based rendering.

Version: 25.8.0.0.alpha0+ (X86_64) / LibreOffice Community
Build ID: e4fb32ffef1630ceaf5a0a77307e02ae93c9f8f4
CPU threads: 28; OS: Windows 11 X86_64 (build 26100); UI render: default; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: CL threaded

Thanks for the detailed info. We will try on different GPUs and will let you know.