Description: LibreOffice Writer becomes unresponsive (Not Responding state) when attempting to open the attached Word .docx document. After thorough testing, we identified the issue is specifically related to Section 6 of the document, which starts around Page 20. Steps to Reproduce: Steps to Reproduce: Open LibreOffice Writer. Load the attached file: 129494_MOMTemplateCausingError.docx. Wait for the document to load fully. LibreOffice becomes unresponsive after loading content until around page 20, where Section 6 begins. Actual Results: LibreOffice should load and render the entire document, including Section 6, without hanging. Expected Results: LibreOffice stops responding while loading the content around Section 6 (Page 20), requiring forced closure. Reproducible: Always User Profile Reset: No Additional Info: LibreOffice Version: 24.8.2.1 OS: Windows 64 bit
Created attachment 201351 [details] 129494_MOMTemplateCausingError.docx (problematic document)
Open fine for me with Version: 25.2.4.3 (X86_64) / LibreOffice Community Build ID: 33e196637044ead23f5c3226cde09b47731f7e27 CPU threads: 16; OS: Windows 11 X86_64 (10.0 build 26100); UI render: Skia/Raster; VCL: win Locale: en-US (es_ES); UI: en-US Calc: CL threaded Please test in safe mode, Menu/Help/Restart in Safe Mode or Updating LibreOffice.
Open fine in Safe Mode Version: 25.2.4.3 (X86_64) / LibreOffice Community Build ID: 33e196637044ead23f5c3226cde09b47731f7e27 CPU threads: 8; OS: Windows 11 X86_64 (10.0 build 26100); UI render: default; VCL: win Locale: ja-JP (ja_JP); UI: ja-JP Calc: threaded Freeze or hang in Safe Mode Version: 25.8.0.0.beta1+ (X86_64) / LibreOffice Community Build ID: 8a74eada6b7e7f8b2c7319748a9c3b21b91a7b17 CPU threads: 8; OS: Windows 11 X86_64 (build 26100); UI render: default; VCL: win Locale: ja-JP (ja_JP); UI: ja-JP Calc: threaded
No issue for me with Version: 25.8.0.0.beta1+ (X86_64) / LibreOffice Community Build ID: 8a74eada6b7e7f8b2c7319748a9c3b21b91a7b17 CPU threads: 16; OS: Windows 11 X86_64 (build 26100); UI render: Skia/Raster; VCL: win Locale: en-US (es_ES); UI: en-US Calc: CL threaded Please, test if you can enable Menu>Tools>Options>LibreOffice>View - Skia
LibreOffice Writer froze even with Skia enabled. Version: 25.8.0.0.beta1+ (X86_64) / LibreOffice Community Build ID: 8a74eada6b7e7f8b2c7319748a9c3b21b91a7b17 CPU threads: 8; OS: Windows 11 X86_64 (build 26100); UI render: Skia/Raster; VCL: win Locale: ja-JP (ja_JP); UI: ja-JP Calc: CL threaded Jumbo Version: 25.8.0.0.beta1+ (X86_64) / LibreOffice Community Build ID: 8a74eada6b7e7f8b2c7319748a9c3b21b91a7b17 CPU threads: 8; OS: Windows 11 X86_64 (build 26100); UI render: Skia/Raster; VCL: win Locale: ja-JP (ja_JP); UI: ja-JP Calc: CL threaded Note: I can open the attached file. However, when I try to perform any operation, it freezes and becomes unresponsive. Just to be sure, I waited 10 minutes after opening the file before attempting any operations, but the same result occurred. At that time, the total number of pages was 5 (it should have been 27 pages if loaded correctly). In my environment, it seems to freeze after loading 5 pages.
I can go through the file without any issue Version: 25.8.0.0.beta1+ (X86_64) / LibreOffice Community Build ID: 8a74eada6b7e7f8b2c7319748a9c3b21b91a7b17 CPU threads: 16; OS: Windows 11 X86_64 (build 26100); UI render: Skia/Raster; VCL: win Locale: en-US (es_ES); UI: en-US Calc: CL threaded Have you tried to update the graphics driver, directly from the vendor, instead of leave Win to do it? OpenCL is not enabled in your configuration, that could be a sign of issues with the driver.
I've confirmed that even with the same LibreOffice version where the hang occurred previously, the document now loads successfully when the Locale is set to a non-CJK language, such as en-US or en-GB, without changing any other conditions — Skia and OpenCL settings, graphics drivers, etc., remained exactly the same. In contrast, when the Locale is set to a CJK language (ja-JP, zh-CN, zh-TW, or ko-KR), the document still hangs, exactly as before. Enabling or disabling Skia and OpenCL does not affect the result. (In reply to m_a_riosv from comment #6) > Have you tried to update the graphics driver, directly from the vendor, > instead of leave Win to do it? As a general Windows user without specific expertise in that area, I would prefer not to update the graphics driver manually. I'd like to avoid risking the stability of my current system. I'm sorry I can't follow your recommendation, and I appreciate your understanding.
(In reply to Takenori Yasuda from comment #7) >.............. > > Have you tried to update the graphics driver, directly from the vendor, > > instead of leave Win to do it? > As a general Windows user without specific expertise in that area, I would > prefer not to update the graphics driver manually. I'd like to avoid risking > the stability of my current system. I'm sorry I can't follow your > recommendation, and I appreciate your understanding. It is not done manually, the main vendors like Amd, Intel, etc. have their own programs to keep the system properly updated. But it's yuor choice.
Created attachment 201448 [details] Arabic + English document
Attached document not able to open in 25.2.8 but I am able to open this document in 7.x version. I am not sure exact reason for this.
Open fine again for me with Version: 25.8.0.0.beta1+ (X86_64) / LibreOffice Community Build ID: e289ec223a14460abb7e09fbdf6a868f0a1f71cf CPU threads: 16; OS: Windows 11 X86_64 (build 26100); UI render: Skia/Raster; VCL: win Locale: en-US (es_ES); UI: en-US Calc: CL threaded Fails with Version: 25.2.4.3 (X86_64) / LibreOffice Community Build ID: 33e196637044ead23f5c3226cde09b47731f7e27 CPU threads: 16; OS: Windows 11 X86_64 (10.0 build 26100); UI render: Skia/Raster; VCL: win Locale: en-US (es_ES); UI: en-US Calc: CL threaded Latest version that works on the ones I have installed. Version: 7.6.7.2 (X86_64) / LibreOffice Community Build ID: dd47e4b30cb7dab30588d6c79c651f218165e3c5 CPU threads: 16; OS: Windows 10.0 Build 26100; UI render: Skia/Raster; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: CL threaded
I tested the newly attached document (Attachment 201448 [details]) as well. It hangs in 25.2.4.3, but opens fine in 25.8.0.0.beta1+, including in Safe Mode. Details below: Open. Version: 25.8.0.0.beta1+ (X86_64) / LibreOffice Community Build ID: e289ec223a14460abb7e09fbdf6a868f0a1f71cf CPU threads: 8; OS: Windows 11 X86_64 (build 26100); UI render: Skia/Raster; VCL: win Locale: ja-JP (ja_JP); UI: ja-JP Calc: CL threaded Jumbo Open in Safe Mode. Version: 25.8.0.0.beta1+ (X86_64) / LibreOffice Community Build ID: e289ec223a14460abb7e09fbdf6a868f0a1f71cf CPU threads: 8; OS: Windows 11 X86_64 (build 26100); UI render: default; VCL: win Locale: ja-JP (ja_JP); UI: ja-JP Calc: threaded --- Hang. Version: 25.2.4.3 (X86_64) / LibreOffice Community Build ID: 33e196637044ead23f5c3226cde09b47731f7e27 CPU threads: 8; OS: Windows 11 X86_64 (10.0 build 26100); UI render: Skia/Raster; VCL: win Locale: ja-JP (ja_JP); UI: ja-JP Calc: CL threaded Jumbo Hang in Safe Mode. Version: 25.2.4.3 (X86_64) / LibreOffice Community Build ID: 33e196637044ead23f5c3226cde09b47731f7e27 CPU threads: 8; OS: Windows 11 X86_64 (10.0 build 26100); UI render: default; VCL: win Locale: ja-JP (ja_JP); UI: ja-JP Calc: threaded