Bug 167622 - Installation/Upgrades on Windows 11 take a long time to complete, often with 0% cpu and 0 I/O activity
Summary: Installation/Upgrades on Windows 11 take a long time to complete, often with ...
Status: UNCONFIRMED
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
25.2.5.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2025-07-21 17:03 UTC by shayaknyc
Modified: 2025-07-21 22:09 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
Installation log (3.20 MB, text/plain)
2025-07-21 17:06 UTC, shayaknyc
Details

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Description shayaknyc 2025-07-21 17:03:28 UTC
Description:
Whenever I install LibreOffice for Windows either from scratch or upgrading an existing installation, the installation process can take anywhere from 30-90 minutes, varying each time. Monitoring resource usage via Process Explorer often shows long periods of no resource activity, specifically no cpu or i/o usage at all. This happens on a fresh Windows 11 installation, or even on a machine that's been used for years. Built-in Windows Antivirus real-time protection is always disabled during install - but this happens with or without AV disabled.

Steps to Reproduce:
Download latest installation from LibreOffice website and execute.

Actual Results:
Installation duration takes a very long time

Expected Results:
Installation should be under 15 minutes.


Reproducible: Always


User Profile Reset: Yes

Additional Info:
Version: 25.2.5.2 (X86_64) / LibreOffice Community
Build ID: 03d19516eb2e1dd5d4ccd751a0d6f35f35e08022
CPU threads: 16; OS: Windows 11 X86_64 (10.0 build 22631); UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: threaded
Comment 1 shayaknyc 2025-07-21 17:06:19 UTC
Created attachment 201927 [details]
Installation log

The raw log file is over 69M large, so needed to compress it
Comment 2 Mike Kaganski 2025-07-21 18:58:47 UTC
More than 13.5 minutes for an NVME drive (and a system SSD drive) is indeed too much.

However, I couldn't find anything outstanding in the log, unfortunately. There seems to be no gaps in some specific places - just very slow IO (or, rather, uniform big gaps between all file operations, which presumably mean slow IO).

In IRC, we had some discussion; and found nothing particular that could cause this. I am still under an impression, that some system component must be involved, that slows things down; but AV is reported disabled, and the MSI Internet zone identifier is unblocked before installation, so I got no clue what could be the reason. :-(
Comment 3 m_a_riosv 2025-07-21 22:09:37 UTC
I can not reproduce the issue.
About 4:30 reinstalling, and about a 1', with a new clean install :
Version: 26.2.0.0.alpha0+ (X86_64) / LibreOffice Community
Build ID: 49279f6a01c4f07b723072c068a9c1eab5b7f292
CPU threads: 16; OS: Windows 11 X86_64 (build 26100); UI render: Skia/Raster; VCL: win
Locale: es-ES (es_ES); UI: en-US
Calc: CL threaded