Description: Hi, New release v25.8 crashes when I open some files created in previous versions. After the crash two things happen: 1. A LibreOffice proccess is keep running and won´t close until manually doing so in the task manager. Sometime with greate CPU consumption. It happens specially in Writer app. I don´t know if somethign similar happens with Calc or others... 2. The recovery process does not work and when trying to save a backup, it crashes again. So at this point it is impossible to my knowledge to open some of my files with this version. After downgrading to v25.2.5.2 every thing works again. I have set Reproducibility to 'Happens every time' because, although it does not occur with all files, with the files where it does occur, it always does so. Thank you! Steps to Reproduce: 1. Open a Writer file created with previous versions (not all files) Actual Results: - Crash happens. - LibreOffice process keeps running in the background. - Backup process fails. Expected Results: File opens normally like in previous versions. Reproducible: Always User Profile Reset: No Additional Info: -
Sorry, just to add: I disabled all my extensions, and it keep happening.
Hello Uralion, Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile (<https://wiki.documentfoundation.org/UserProfile>) and re-test? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Hi BogdanB Reinstalled version 25.8 Reset my profile. The crash keeps happening as mentioned. I reported the crash and it will be available here: https://crashreport.libreoffice.org/stats/crash_details/cd499738-c9d1-4b82-81ce-b10d028f840d
Thank you for reporting the bug. Please attach a sample document, as this makes it easier for us to verify the bug. I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided. (Please note that the attachment will be public, remove any sensitive information before attaching it. See https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F for help on how to do so.)
Hoenstly, a file is not needed. To reproduce in my system is as easy as I thought: - Open context menu in Windows desktop. - Create new OpenDocument file. - Open the created file. - Crash.
P.S.: Sorry I correct the line: - Create new Writer OpenDocument file. It must be a Writer file.
Based on the crashreport, it looks like a duplicated of bug 167956 Could you please try with a daily build from https://dev-builds.libreoffice.org/daily/libreoffice-25-8/Win-x86_64@tb73-TDF/current/ and see if the issue is gone ? *** This bug has been marked as a duplicate of bug 167956 ***
(In reply to Xisco Faulí from comment #7) > Based on the crashreport, it looks like a duplicated of bug 167956 > Could you please try with a daily build from > https://dev-builds.libreoffice.org/daily/libreoffice-25-8/Win-x86_64@tb73- > TDF/current/ and see if the issue is gone ? > > *** This bug has been marked as a duplicate of bug 167956 *** No, this version does not resolve the problem. Still happening. I would greatly appreciate an explicit confirmation or 'cannot reproduce' before changing the status again.
(In reply to Uralion from comment #8) > (In reply to Xisco Faulí from comment #7) > > Based on the crashreport, it looks like a duplicated of bug 167956 > > Could you please try with a daily build from > > https://dev-builds.libreoffice.org/daily/libreoffice-25-8/Win-x86_64@tb73- > > TDF/current/ and see if the issue is gone ? > > > > *** This bug has been marked as a duplicate of bug 167956 *** > > No, this version does not resolve the problem. > Still happening. > > I would greatly appreciate an explicit confirmation or 'cannot reproduce' > before changing the status again. Could you please paste the info from Help - About LibreOffice ?
Yes, here you are: Version: 25.8.0.4 (X86_64) Build ID: 48f00303701489684e67c38c28aff00cd5929e67 CPU threads: 12; OS: Windows 10 X86_64 (build 19045); UI render: Skia/Raster; VCL: win Locale: es-ES (es_ES); UI: es-ES Calc: CL threaded However, I confirm that what is causing the crash is the tabbed user interface. The crash no longer occurs once a different type of interface is set.
(In reply to Uralion from comment #10) > Yes, here you are: > Version: 25.8.0.4 (X86_64) > Build ID: 48f00303701489684e67c38c28aff00cd5929e67 > CPU threads: 12; OS: Windows 10 X86_64 (build 19045); UI render: > Skia/Raster; VCL: win > Locale: es-ES (es_ES); UI: es-ES > Calc: CL threaded > > > However, I confirm that what is causing the crash is the tabbed user > interface. > The crash no longer occurs once a different type of interface is set. that's not the version from https://dev-builds.libreoffice.org/daily/libreoffice-25-8/Win-x86_64@tb73-TDF/current/ where bug 167956 is fixed, that's LibreOffice 25.8.0.4, the same version as originally reported. After your comment regarding the tabbed UI, I'm pretty sure it's duplicated of bug 167956 *** This bug has been marked as a duplicate of bug 167956 ***
(In reply to Xisco Faulí from comment #11) > (In reply to Uralion from comment #10) > > Yes, here you are: > > Version: 25.8.0.4 (X86_64) > > Build ID: 48f00303701489684e67c38c28aff00cd5929e67 > > CPU threads: 12; OS: Windows 10 X86_64 (build 19045); UI render: > > Skia/Raster; VCL: win > > Locale: es-ES (es_ES); UI: es-ES > > Calc: CL threaded > > > > > > However, I confirm that what is causing the crash is the tabbed user > > interface. > > The crash no longer occurs once a different type of interface is set. > > that's not the version from > https://dev-builds.libreoffice.org/daily/libreoffice-25-8/Win-x86_64@tb73- > TDF/current/ where bug 167956 is fixed, that's LibreOffice 25.8.0.4, the > same version as originally reported. > After your comment regarding the tabbed UI, I'm pretty sure it's duplicated > of bug 167956 > > *** This bug has been marked as a duplicate of bug 167956 *** You are right...I am sorry! I didn´t know more than one version could be installed, so I tested 25.0.4 instead...but as you said, 25.8.1 is working perfectly fine with tabbed interface! Sorry again and thank you!
Just to clarify, I didn´t do that in purposse (testing in 28.5.0.4)! I just don´t create desktop shortcuts and that is the reason I didn´t notice 28.5.1 was installed next to the release version.