Description: I think it would be good to specify a separate email for every product (Writer, Draw, etc.) So there will be a steady stream of feedback, most of it will be poor quality and freestyle feedback without strict adherence to rules and etiquette, but there will be a lot of it, and from there the more and the less important issues can be prioritised and sorted In software it often happens that a problem doesn't get fixed simply because nobody talked about it and no one knew about it, so I believe it's important to be closer to people and not divide them into "lords" and "peasants", but to listen to all, at least to some percent of them Steps to Reproduce: 1.. 2. 3. Actual Results: . Expected Results: . Reproducible: Always User Profile Reset: No Additional Info: .
-1, I'm no Lord but no interest on my part to weed through the chaff. For casual user support/assistance the Ask Q&A site (https://ask.libreoffice.org) is a Discourse based service. We prefer to steer users there. While the current Help -> Send Feedback already is module aware. Although its landing is the generic--https://www.libreoffice.org/get-help/feedback, and which really does cover all needs for the project.
(In reply to V Stuart Foote from comment #1) > -1, I'm no Lord but no interest on my part to weed through the chaff. > > For casual user support/assistance the Ask Q&A site > (https://ask.libreoffice.org) is a Discourse based service. We prefer to > steer users there. > > While the current Help -> Send Feedback already is module aware. Although > its landing is the generic--https://www.libreoffice.org/get-help/feedback, > and which really does cover all needs for the project. LibreOffice hivemind will decide what it wants, but if people don't want to join ask.libreoffice.org or Bugzilla - they may still have bright and clever ideas. Most people will not want to join them, as they take effort to learn and to adapt to unknown environment and rules both spoken and unspoken There will be trolls and wasters of time, but it's easy to see such people, and they probably won't cause any significant annoyance. Clowns are meant to entertain, so maybe you'll be entertained
(In reply to Danat from comment #2) > LibreOffice hivemind will decide what it wants, but if people don't want to > join ask.libreoffice.org or Bugzilla then we can't help them Agree with Stuart, -1 from my side too
Our users are incredibly active in Ask, Reddit and Bugzilla. We are struggling to triage all reports in a timely manner. The decision to use public forums is a question of efficiency and it allows people from all time zones to respond, thus optimising the reaction time.
(In reply to Buovjaga from comment #4) > Our users are incredibly active in Ask, Reddit and Bugzilla. We are > struggling to triage all reports in a timely manner. The decision to use > public forums is a question of efficiency and it allows people from all time > zones to respond, thus optimising the reaction time. May I ask, is it a part of your policy to not leave any unconfirmed reports in the history of Bugzilla? Is it important that all reports are graded and evaluated? Thank you
(In reply to Danat from comment #5) > (In reply to Buovjaga from comment #4) > > Our users are incredibly active in Ask, Reddit and Bugzilla. We are > > struggling to triage all reports in a timely manner. The decision to use > > public forums is a question of efficiency and it allows people from all time > > zones to respond, thus optimising the reaction time. > > May I ask, is it a part of your policy to not leave any unconfirmed reports > in the history of Bugzilla? Is it important that all reports are graded and > evaluated? Thank you Yes, it is high priority to confirm all reports, but it's a huge job as normally we get 600 reports per month and some might involve very special setups. Hopefully with new TDF hires (macOS, Base, scripting), this difficult triaging work will not take such a long time as before.
(In reply to Buovjaga from comment #6) > (In reply to Danat from comment #5) > > (In reply to Buovjaga from comment #4) > > > Our users are incredibly active in Ask, Reddit and Bugzilla. We are > > > struggling to triage all reports in a timely manner. The decision to use > > > public forums is a question of efficiency and it allows people from all time > > > zones to respond, thus optimising the reaction time. > > > > May I ask, is it a part of your policy to not leave any unconfirmed reports > > in the history of Bugzilla? Is it important that all reports are graded and > > evaluated? Thank you > > Yes, it is high priority to confirm all reports, but it's a huge job as > normally we get 600 reports per month and some might involve very special > setups. Hopefully with new TDF hires (macOS, Base, scripting), this > difficult triaging work will not take such a long time as before. I'm apologising for offtop, but I am currently suffering from the unworking clipboard that used to work I will be personally grateful if you reach out to the devs who can patch this bug I was thinking of re-installing LOffice, but that will brush off the settings, which will hurt me a lot, so I'm hoping that some update will fix that Thank you https://bugs.documentfoundation.org/show_bug.cgi?id=169310