Bug 36482 - PDF EXPORT Options dialog missing - in relation with user profile of previous (...) version
Summary: PDF EXPORT Options dialog missing - in relation with user profile of previou...
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: UI (show other bugs)
(earliest affected)
3.4.0 Beta2
Hardware: All All
: medium critical
Assignee: Not Assigned
Whiteboard: bibisected35 bibisected35older
Keywords: regression
: 36842 37111 45809 (view as bug list)
Depends on:
Blocks: mab3.4
  Show dependency treegraph
Reported: 2011-04-22 03:53 UTC by Rainer Bielefeld Retired
Modified: 2012-04-19 07:10 UTC (History)
7 users (show)

See Also:
Crash report or crash signature:


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Description Rainer Bielefeld Retired 2011-04-22 03:53:20 UTC
Steps to reproduce (with "LibreOffice 3.4Beta2  – WIN7  Home Premium  (64bit) English UI [DEV300m103 (Build:1)]"):

1. open new WRITER document
2. type an "x"
3. Menu "File > Export as PDF ...' 
   Expected: Options dialog to select page range, compresion, initial view and
   all other options.

The problem is not limited to WRITER.

Works fine with OOo-dev 3.4

I only selected Severity "Critical", but for me that makes LibO completely unusable.
Comment 1 vitriol 2011-04-22 04:26:11 UTC
I can't reproduce. Dialog is shown correctly on my Win 7 system.
Comment 2 manj_k 2011-04-22 08:23:31 UTC
Not reproducible (on WinXP).
Options dialog is shown (Writer).
Works fine.
Comment 3 Rainer Bielefeld Retired 2011-04-22 11:10:39 UTC
Strange. Uninstall - Install did not work, but removing AppData user profile healed the problem. What might have happened on my PC during installation of Beta2 that destroyed that part of UI?

Does someone have any Idea how to "repair" the old user profile? It would be  annoying to restore all my old settings in a new profile.
Comment 4 Rainer Bielefeld Retired 2011-05-02 00:47:46 UTC
Problem with my active "normal" user profile disappeared after fallback from 3.4Beta2 to 3.3.2 and reappeared after installation of 3.4Beta3
Comment 5 Rabendoktor 2011-05-05 02:06:52 UTC
Reported exactly the same prob (missing pdf-export-dialogue) as it appears on all of my Macs under Mac OS 10.6.7.
Comment 6 Rainer Bielefeld Retired 2011-05-05 08:03:41 UTC
(In reply to comment #5)
> Reported exactly the same prob

So I set this to NEW although nearby all aspects of the effect are unknown. No idea with what research we can shed light on the dark.
Comment 7 Goran Rakic 2011-05-07 06:20:37 UTC
I can confirm this on Windows 2008 R2.

Installed 3.2.2 on a clean system, upgraded to 3.4 beta 4. When clicking on File > Export to PDF, an export save dialog prompts, not showing PDF options dialog.

Removing my user folder and restarting LibreOffice solves the issue.
Comment 8 Rainer Bielefeld Retired 2011-05-10 10:54:17 UTC
I can confirm that on a second very different WIN PC after upgrade from 3.3. to 3.4Beta4.

Modified OS due to confirmations.
Comment 9 Rainer Bielefeld Retired 2011-05-10 11:12:04 UTC
On my Laptop with "LibreOffice 3.4Beta4  – WIN7  Home Premium  (64bit) German UI [DEV300m103 (Build:4)]" deletion of user profile also healed the problem with the missing dialog.
Comment 10 Rainer Bielefeld Retired 2011-05-10 11:14:41 UTC
May be someone can try to confirm
"Bug 36820 - PDFEXPORT with option "Tagged PDF" crashes WRITER documents"?
Comment 11 Noel Power 2011-05-11 06:56:00 UTC
*** Bug 37111 has been marked as a duplicate of this bug. ***
Comment 12 Rabendoktor 2011-05-11 07:08:15 UTC
After the prob continued with beta 4, I deleted the user-folder on my Mac (10.6.7) and now all is fine...
Comment 13 Luboš Luňák 2011-05-12 07:15:08 UTC
I can confirm. To avoid the problem it is sufficient to delete file ~/.libreoffice/3/user/extensions/bundled/registry/com.sun.star.comp.deployment.component.PackageRegistryBackend/Linux_X86_64.rdb (on 64bit Linux).
Comment 14 hirt 2011-07-01 05:53:14 UTC
(In reply to comment #13)
> I can confirm. To avoid the problem it is sufficient to delete file
> ~/.libreoffice/3/user/extensions/bundled/registry/com.sun.star.comp.deployment.component.PackageRegistryBackend/Linux_X86_64.rdb
> (on 64bit Linux).

I can confirm the behaviour and that this tip works. Thanks
Comment 15 Martin Vogel 2011-12-04 08:11:03 UTC
I confirm the bug for LibreOffice 3.4.4 OOO340m1 (Build:402) under Ubuntu Linux 11.10/32 Bit.

After deleting/renaming the subfolder 
the pdf export dialogue became visible again.
Comment 16 Björn Michaelsen 2011-12-23 12:05:53 UTC
[This is an automated message.]
This bug was filed before the changes to Bugzilla on 2011-10-16. Thus it
started right out as NEW without ever being explicitly confirmed. The bug is
changed to state NEEDINFO for this reason. To move this bug from NEEDINFO back
to NEW please check if the bug still persists with the 3.5.0 beta1 or beta2 prereleases.
Details on how to test the 3.5.0 beta1 can be found at:

more detail on this bulk operation: http://nabble.documentfoundation.org/RFC-Operation-Spamzilla-tp3607474p3607474.html
Comment 17 Rainer Bielefeld Retired 2011-12-23 23:50:06 UTC
This bug is still unfixed (latest observation in December)
Comment 18 Cor Nouws 2012-01-21 14:48:12 UTC
this bug also shows up with a fresh user profile (anyway in 3.5.0 rc1)
and a regression
and already added to 35673
Comment 19 Cor Nouws 2012-01-21 14:51:31 UTC
(In reply to comment #18)
> this bug also shows up with a fresh user profile (anyway in 3.5.0 rc1)

Hmm, I was confused with another bug. Sorry
Comment 20 Rainer Bielefeld Retired 2012-03-27 01:31:16 UTC
That means you did NOT observe THIS problem with 3.5.0 rc1?
Comment 21 Rainer Bielefeld Retired 2012-04-03 03:26:12 UTC
All indications seem to show that this is a LibO 3.4 Problem. 3.4 lifecycle is terminated, so I close this one.

Please feel free to reopen (and to remove "Blocks: 35673") if you fin out that the problem still exists with LibO 3.5.
Comment 22 Cor Nouws 2012-04-15 04:06:41 UTC
& close
Comment 23 manj_k 2012-04-17 11:05:06 UTC
*** Bug 45809 has been marked as a duplicate of this bug. ***
Comment 24 manj_k 2012-04-19 07:10:09 UTC
*** Bug 36842 has been marked as a duplicate of this bug. ***