Bug 37442 - Crash when FILEOPEN particular .doc Word document
Summary: Crash when FILEOPEN particular .doc Word document
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
3.4.0 release
Hardware: x86 (IA32) Linux (All)
: medium critical
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2011-05-21 12:44 UTC by gleppert
Modified: 2011-07-02 10:09 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
Word document crashes LibreOffice (373.00 KB, application/msword)
2011-05-21 12:44 UTC, gleppert
Details
gdb.log of bug 37442 (2.04 KB, text/x-log)
2011-05-23 12:34 UTC, gleppert
Details
new gdb.log of bug 37442 with backtrace (30.96 KB, text/x-log)
2011-05-30 02:46 UTC, gleppert
Details

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Description gleppert 2011-05-21 12:44:21 UTC
Created attachment 46979 [details]
Word document crashes LibreOffice

Please open attached word file in LibreOffice. Result: LibreOffice crashes. Sometimes it crashes immediately after the document visualizes, sometimes it takes a few seconds.

Tested in: LO 3.4rc1 and LO 3.3.2 PPA Ubuntu

Syste: Ubuntu 10.10, Gnome 2, German UI, Intel 32-bit.
Comment 1 gleppert 2011-05-21 13:07:54 UTC
The strace.log for the crash is here:
http://wiki.documentfoundation.org/QA/Bugzilla-Attachments#Bug_37442_-_FILEOPEN_in_Writer:_Attached_word_document_crashes_LibreOffice


I used following strace command:
strace -o /tmp/strace.log -f -tt -s 512 /opt/libreoffice3.4/program/swriter /home/gerald/Desktop/File-crashes-LibreOffice.doc 

Additional remark: First I had "soffice" instead of "swriter" in the command. Then, there was no crash. With "swriter" in the strace command, LO crashes always.
Comment 2 Rainer Bielefeld Retired 2011-05-22 00:57:54 UTC
NOT reproducible with "LibreOffice 3.4.0RC1  – WIN7  Home Premium  (64bit) German UI [OOO340m1 (Build:11)]" when I open reporter's sample from WIN explorer.

Linux related?

Currently this is a problem with only one particular document for one single user, that can't be a blocker.
Comment 3 Petr Mladek 2011-05-23 08:20:21 UTC
I am unable to reproduce the crash with Lo-3.4.0-rc1 build on SLED11-SP1-x86_64.

The strace log is not that helpful here. Could you please get a backtrace? See
http://wiki.documentfoundation.org/BugReport#How_to_get_backtrace_.28on_Linux.29
Comment 4 gleppert 2011-05-23 12:34:23 UTC
Created attachment 47065 [details]
gdb.log of bug 37442

gdb.log attached. Inside gdb, libreoffice freezes and does not crash. 

By the way: I could nowhere find a libreoffice*-debuginfo package for 3.4rc1. Is there any?
Comment 5 gleppert 2011-05-30 02:45:28 UTC
Please find attached the new gdb.log with backtrace
Comment 6 gleppert 2011-05-30 02:46:15 UTC
Created attachment 47300 [details]
new gdb.log of bug 37442 with backtrace
Comment 7 Rainer Bielefeld Retired 2011-06-10 02:57:11 UTC
RC2 is bit by bit identical with release version, so separate items in the version picker are useless. Changes have been discussed with Michael Meeks.
Comment 8 Chris Peñalver 2011-06-20 10:21:18 UTC
gleppert@gmx.de, this is unreproducible in Ubuntu 11.04 via the Terminal:

cd ~/Desktop && wget -c https://bugs.freedesktop.org/attachment.cgi?id=46979 -O example.doc && lowriter -nologo example.doc

notice no crash.

lsb_release -rd
Description:	Ubuntu 11.04
Release:	11.04

apt-cache policy libreoffice-writer
libreoffice-writer:
  Installed: 1:3.3.2-1ubuntu5
  Candidate: 1:3.3.2-1ubuntu5
  Version table:
 *** 1:3.3.2-1ubuntu5 0
        500 http://us.archive.ubuntu.com/ubuntu/ natty-updates/main i386 Packages
        100 /var/lib/dpkg/status
     1:3.3.2-1ubuntu4 0
        500 http://us.archive.ubuntu.com/ubuntu/ natty/main i386 Packages
Comment 9 Alex Thurgood 2011-06-24 03:08:11 UTC
Can not reproduce here, tested on 3.4.1rc1 on MacOSX, document opens just fine.


Alex
Comment 10 gleppert 2011-07-02 10:09:20 UTC
Hi all, thanks for testing this bug on your computers. As it seems, no one could confirm the crashes like I had them here.

In the meanwhile I updated to Ubuntu 11.04 and LibreOffice 1:3.3.3-1ubuntu1 from the PPA and I cannot confirm the crash anymore. The document works perfectly without any crash.

Hence, I close this bug as WORKSFORME.