Bug 38040 - Libreoffice crashes closing one open file
Summary: Libreoffice crashes closing one open file
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
3.4.0 release
Hardware: x86 (IA32) Windows (All)
: medium critical
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2011-06-07 08:49 UTC by Heckl
Modified: 2011-12-22 05:49 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description Heckl 2011-06-07 08:49:23 UTC
If I use the close-button to close one writer- or presentation-file - if more the one are open, the entire program often crashes. This is a serios problem. Therefore I have to go back to LibO 3.3.
Comment 1 Don't use this account, use tml@iki.fi 2011-06-07 12:29:20 UTC
Just saying that it "often crashes" is not useful. How long should one be trying for it to happen? What kind of documents? Loaded from what format document files, with what kind of contents, etc?

You need to come up with a specific way to reproduce it *every time* (or at least, 50% of the time). A minimal number of steps. And preferrably using some specific document which you attach to this bug report. Otherwise there isn't really much we can do.
Comment 2 Heckl 2011-06-08 00:54:05 UTC
The program chrashes almost each(In reply to comment #1)
> Just saying that it "often crashes" is not useful. How long should one be
> trying for it to happen? What kind of documents? Loaded from what format
> document files, with what kind of contents, etc?
> 
> You need to come up with a specific way to reproduce it *every time* (or at
> least, 50% of the time). A minimal number of steps. And preferrably using some
> specific document which you attach to this bug report. Otherwise there isn't
> really much we can do.

I would say it happend at least 80% (feelt 100%) of the time. 
I tried to use the close button (of windows), then the program asked for saving the file, this file became saved, but all ather files together with the program crashed..

I used 3.4  under  Windows 7.0 home premium. Now I reinstalled the 3.3 version. It works without this problem again.
Thanks for answering!
Comment 3 Heckl 2011-07-03 09:14:30 UTC
(In reply to comment #2)
> The program chrashes almost each(In reply to comment #1)
> > Just saying that it "often crashes" is not useful. How long should one be
> > trying for it to happen? What kind of documents? Loaded from what format
> > document files, with what kind of contents, etc?
> > 
> > You need to come up with a specific way to reproduce it *every time* (or at
> > least, 50% of the time). A minimal number of steps. And preferrably using some
> > specific document which you attach to this bug report. Otherwise there isn't
> > really much we can do.
> 
> I would say it happend at least 80% (feelt 100%) of the time. 
> I tried to use the close button (of windows), then the program asked for saving
> the file, this file became saved, but all ather files together with the program
> crashed..
> 
> I used 3.4  under  Windows 7.0 home premium. Now I reinstalled the 3.3 version.
> It works without this problem again.
> Thanks for answering!

I tried with the new version 3.4.1. The same problem happend. I did uninstall the program version again. Hope the problem find its solution later.
Comment 4 Rainer Bielefeld Retired 2011-08-15 00:21:22 UTC
@Heckl:
Please attach one of those crashing documents.

It would be kind if you could try to write a line without citing 30 other ones. The reply button OFFERS a citation of a complete Comment, from where you should select the 1 or 2 lines what might be useful for understanding your comment, if you do not answer to the previous comment.
Comment 5 Rainer Bielefeld Retired 2011-08-15 01:36:54 UTC
Reporter told me by PM that he is not willing to contribute required information, so -> INVALID

@reporter:
Please feel free to reopen this bug if you can contribute requested additional information due to <http://wiki.documentfoundation.org/BugReport> (especially BugReport Details)!
Comment 6 Björn Michaelsen 2011-12-22 05:49:42 UTC
RESOLVED, FIXED or CLOSED bugs cant be KEYWORD NEEDINFO.