Bug 48445 - LibreOffice 3.5 has stopped working
Summary: LibreOffice 3.5 has stopped working
Status: RESOLVED DUPLICATE of bug 38913
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
(earliest affected)
3.5.2 release
Hardware: Other Windows (All)
: medium critical
Assignee: Not Assigned
Whiteboard: BSA
Depends on:
Reported: 2012-04-08 17:27 UTC by Goran
Modified: 2012-09-05 08:49 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


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Description Goran 2012-04-08 17:27:16 UTC
Problem description: 
After installation of package (same on 3.5 and 3.5.2) on first start (duble click on LibreOffice icon) I get windows 7 error window with message "LibreOffice 3.5 has stopped working" with options 
check online foe solution, 
close the program, 
debug the program.

In details pane:
Problem signature:
  Problem Event Name:	BEX
  Application Name:	soffice.bin
  Application Version:
  Application Timestamp:	4f72d45d
  Fault Module Name:	MSVCR90.dll
  Fault Module Version:	9.0.30729.6161
  Fault Module Timestamp:	4dace5b9
  Exception Offset:	0002e9f4
  Exception Code:	c0000417
  Exception Data:	00000000
  OS Version:	6.1.7601.
  Locale ID:	9242
  Additional Information 1:	dda5
  Additional Information 2:	dda5633914b838568fd285f822ee0ea1
  Additional Information 3:	4da0
  Additional Information 4:	4da0a7807c305183edc57698aa8cc6fa

LibreOffice 3.4.5 works OK.

Steps to reproduce:
1. Start soffice.exe

Current behavior:

Expected behavior:

Platform (if different from the browser): 
Browser: Mozilla/5.0 (Windows NT 6.1; rv:11.0) Gecko/20100101 Firefox/11.0
Comment 1 bfoman (inactive) 2012-08-31 11:52:18 UTC
Is this still an issue in the latest stable release?
Comment 2 Roman Eisele 2012-09-03 13:01:42 UTC
(Just improved Component/Platform to make it easier to find this bug report.)
Comment 3 Goran 2012-09-05 00:54:21 UTC
I installed Version (Build ID: e29a214) today and works OK.
Comment 4 Roman Eisele 2012-09-05 08:34:32 UTC
(In reply to comment #3)
> I installed Version (Build ID: e29a214) today and works OK.

Thank you very much for your reply!

Because of your results I close this bug as RESOLVED/WORKSFORME. If you ever happen to face the same (!) problem again with LibreOffice 3.6.x (I don’t hope that this ever happens), feel free to reopen this bug report, or file a new bug report. Thank you again!
Comment 5 Stephan Bergmann 2012-09-05 08:49:17 UTC
Windows exception code c0000417 and offset 0002e9f4 in msvcr90.dll indicate this is a duplicate of Bug 38913.

*** This bug has been marked as a duplicate of bug 38913 ***