Bug 48503 - Help on 'autocomplete' crashes.
Summary: Help on 'autocomplete' crashes.
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected)
3.5.2 release
Hardware: x86 (IA32) Windows (All)
: medium major
Assignee: Not Assigned
Depends on:
Blocks: AutoCorrect-Complete
  Show dependency treegraph
Reported: 2012-04-10 06:32 UTC by Sciuriware
Modified: 2016-10-19 23:31 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:

Screenshot (68.44 KB, image/png)
2012-04-10 06:32 UTC, Sciuriware
pop-up (53.25 KB, image/png)
2012-04-15 00:49 UTC, Sciuriware

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Description Sciuriware 2012-04-10 06:32:09 UTC
Created attachment 59726 [details]

See attachment: Find info on 'autocomplete' crashes LibreOffice Writer 3.5.2.

Comment 1 Rainer Bielefeld Retired 2012-04-10 10:07:23 UTC
NOT reproducible with "LibreOffice English UI/Locale [Build-ID: 281b639-6baa1d3-ef66a77-d866f25-f36d45f] on German WIN7 Home Premium (64bit)
Comment 2 Sciuriware 2012-04-11 02:03:57 UTC
Reproduced on Home/Premium Windows 7 laptop with internet disconnected:

no crash but "LibreOffice has stopped"

Same version ( / GB)

Comment 3 Sciuriware 2012-04-11 02:42:53 UTC
Even reproduced on XP laptop with

Now I'm going to suspect JAVA: I run JAVA 7u3 everywhere .......
LibreOffice 'sees' JAVA 1.7.0_03 but the help says "it's defective".
I verified all JAVA installations and they're fine.
I presume is not entirely prepared for JAVA 7 ......

Comment 4 Julien Nabet 2012-04-14 13:20:36 UTC
Could you try with a brand new LO profile ?
Comment 5 Sciuriware 2012-04-15 00:21:46 UTC
If found this file: javasettings_Windows_x86.xml in each account.
It contains:


I wonder why those lines were never updated when I updated LO (twice)
AFTER I un-installed JAVA 1.6 and installed JAVA 1.7

I'd rather change those lines by hand than to throw away all my settings.

Comment 6 Julien Nabet 2012-04-15 00:26:36 UTC
First thank you for your feedback.
Make a backup of your LO profile and yes you can try. Keep us informed, it could be an interesting bug to solve.
Comment 7 Sciuriware 2012-04-15 00:46:55 UTC
I edited the file (on WindowsXP):

c:\Documents and Settings\joop\Application Data\LibreOffice\3\user\config\javasettings_Windows_x86.xml

replacing only those 2 directory names: 1.6.0_30 into jdk1.7.0_03

I tried the Help-Find and: see attached crash page.

(I did not SEND to MS)

Comment 8 Sciuriware 2012-04-15 00:49:22 UTC
Created attachment 60004 [details]

Almost the same as before.
Comment 9 Julien Nabet 2012-04-15 01:34:56 UTC
For the test, could you :
- move the directory of your LO profile so you have a backup + it will force LO to recreate a brand new profile when you start it again
- create a special backup of javasettings_Windows_x86.xml (javasettings_Windows_x86.xml.backup)
- launch LO (it creates the new LO profile) and test if it's ok
- if it's ok, replace javasettings_Windows_x86.xml of your backup profile with the javasettings_Windows_x86.xml of the brand new LO profile
then remove the brand new LO profile and move back your backup LO profile to its original location

(hope it's clear :-) )
Comment 10 Sciuriware 2012-04-15 03:14:36 UTC
It was clear, BUT ......................

I moved the whole directory tree
 c:\Documents and Settings\joop\Application Data\LibreOffice

to a safe place, then re-run LO Writer.
- lost all settings and customisations as expected,
- did create a brand new tree,
- did NOT create a new "javasettings_Windows_x86.xml"

Moreover: when I hit F1 or Help, there's no help any more but my browser is run with:


So, ................. ????

Comment 11 Julien Nabet 2012-04-15 09:06:55 UTC
Try to uninstall the jre you don't use and try again with a brand new LO profile.
You should come sometimes on irc #libreoffice channel (try to use Joop as nickname), mine is julien2412
Comment 12 Sciuriware 2012-04-15 11:42:37 UTC
Sorry to disappoint you but:
- I un-installed that unused JRE from the start,
- I'm too old for other social media than this.

Comment 13 Björn Michaelsen 2012-08-31 10:09:56 UTC
this seems to be related to (and possibly a dupe of): https://bugs.freedesktop.org/show_bug.cgi?id=38913
Comment 14 retired 2013-03-23 16:30:48 UTC
Since the bug Björn mentions has been resolved by now, Joop, could you please try reproducing this problem with LO 4?
Comment 15 Sciuriware 2013-03-25 08:17:38 UTC
Because of several early version 4 bugs I delayed upgrading and remained in 3.8
for some time.
You triggered me into upgrading on all our systems (3):

1) WindowsXP, JAVA 7u17 (only), LibO GB :: OK
more to come.
Comment 16 Sciuriware 2013-03-25 12:59:17 UTC
2) Mountain Lion 10.8.3 on MacBook Pro Retina, JAVA 1.6.0_43 (APPLE),
LibO GB :: OK

Failed to tell LibO to run from the also installed JAVA 7u17:
it refuses to accept the path to that JRE (while ECLIPSE does!);
then again, for the time being it might be better, the GUI and fonts are displayed sharply, so may be this is Retina supported (?!?).

more to come.
Comment 17 Sciuriware 2013-03-26 07:16:13 UTC
And finally:
3) Windows7, JAVA 7u17 (64 bits and 32 bits JRE), LibO GB :: OK

Will I uninstall the 32 bits JRE to force all on the 64 bits JRE?

Comment 18 Julien Nabet 2013-03-26 08:24:43 UTC
Joop: since LO is 32 bits only for Windows, I would say you should only keep 32bits Java but it's just a guess.
Comment 19 Sciuriware 2013-03-26 09:27:26 UTC
As I develop in JAVA7 with 64 bits as a target I'll keep everything as it is now.
OK, solved?

Comment 20 Julien Nabet 2013-03-26 09:31:49 UTC
If everything works for you, you can put it SOLVED.
I didn't think that Java 64 would work with LO 32 but I'm not at all an expert and if you say it's ok... :-)
Comment 21 Sciuriware 2013-03-26 10:03:57 UTC
To be honest, it seems like ages that I knew what exactly was going on in 'my' computer(s).
Nowadays I'm satisfied if it does the job.
Thanks for all attention.

Comment 22 Julien Nabet 2013-03-26 10:05:37 UTC
Since, there's no specific fix, I put WFM.