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Bug 48643 - CONFIGURATION: Options crash
Summary: CONFIGURATION: Options crash
Status: RESOLVED DUPLICATE of bug 47044
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
3.5.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard: BSA
Keywords:
Depends on:
Blocks:
 
Reported: 2012-04-13 05:02 UTC by Alex C.
Modified: 2012-06-02 00:03 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


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Description Alex C. 2012-04-13 05:02:22 UTC
Problem description: 

When selecting:
Tools->Options->Internet->Proxy, or
Tools->Options->Internet->Browser Plug-in

Writer immediately crashes. 

Steps to reproduce:
1. Open a given (*.doc) file
2. Try to browse to Tools->Options->Internet->Proxy, or Browser Plug-in
3. Crash 

Current behavior:
Crash

Expected behavior:
A form with what's available to configure, or at least a message if something's not right.

Platform (if different from the browser): 
LO 3.5.2.2 on Win7 fully updated
Comment 1 Jean-Baptiste Faure 2012-04-13 12:41:47 UTC
I do not reproduce with LO 3.5.2 under Ubuntu 11.10 x86_64 with FR langpack.

Please try again with a clean LO profile.

Best regards. JBF
Comment 2 Alex C. 2012-04-13 12:47:08 UTC
I reinstalled and the issue went away. Go figure.
Comment 3 Jean-Baptiste Faure 2012-04-13 13:23:33 UTC
Thank you. Closing.
Comment 4 Alex C. 2012-04-14 00:50:27 UTC
Hello Jean. The issue is back this morning. After some clicking around, found it is somehow related to the Options->LO->Java->JRE enabled. If I disable it, after restart the issue seems to goes away.

I have the following JREs installed:

1.6.0_31 [Java\JRE6]
1.7.0_02 [Java\jdk1.7.0_02\jre]
1.7.0_02 [Java\JRE7]

I tried each of them (doing a restart of LO each time) but the issue happens with any.

If I choose Internet->MediaWiki, a dialog invites me to enable JRE. If I do so, the Proxy and Browser Plug-in options do not crash, but until the next restart of LO when they crash again. 
 
Also noted the fields of Internet->Proxy get populated with gibberish (looks like broken encoding [ヤOᆳpタOᆳp]. Also mind my LO is EN-US but with BG locale).

Anything I could do to help reproduce this?

Kind regards,
Alex
Comment 5 Julien Nabet 2012-04-14 13:02:46 UTC
With 3.5 branch on pc Debian x86-64, I didn't succeeded in reproducing this problem.
Perhaps it's the fact to have several jre, the BG localization, other ?
 
Could you install libreoffice-dbg to see if there are any warning/error messages in console ?
The best thing to do would be to have a backtrace of the problem, you can take a look here to see how : http://wiki.documentfoundation.org/BugReport#How_to_get_backtrace_.28on_Linux.29
Comment 6 Alex C. 2012-04-15 12:13:06 UTC
Hello Jean, Seems I'm unable to find any libreoffice-dbg reference for Windows. Would you please suggest a resource/procedure to produce meaningful debug info on Win7? Thanks.
Comment 7 Julien Nabet 2012-04-15 13:06:28 UTC
(In reply to comment #6)
> Hello Jean, Seems I'm unable to find any libreoffice-dbg reference for Windows.
> Would you please suggest a resource/procedure to produce meaningful debug info
> on Win7? Thanks.

Sorry, should have re read that your env was Windows 7 not on Linux.
(BTW, my name is Julien not Jean :-) )
Comment 8 Alex C. 2012-04-16 00:03:46 UTC
I'm sorry Julien :). The first fellow replying was Jean-Baptiste and inertia tolls on watchfulness at times.

Any suggestion how to produce more useful info for the devs, when on Windows 7?

Kind regards,
Alex
Comment 9 Korrawit Pruegsanusak 2012-04-26 02:24:18 UTC
(In reply to comment #8)
> Any suggestion how to produce more useful info for the devs, when on Windows 7?

For the windows build with debugging symbols, please see Jesús Corrius' mails:
* http://thread.gmane.org/gmane.comp.documentfoundation.libreoffice.devel/26249
* http://thread.gmane.org/gmane.comp.documentfoundation.libreoffice.devel/26107

Hope this help :) Thanks!
Comment 10 Korrawit Pruegsanusak 2012-04-26 02:26:35 UTC
From previous comments, it seems to be Windows-only => set platform fields accordingly.
Comment 11 bfoman (inactive) 2012-04-26 04:17:11 UTC
Confirmed with:
LOdev 3.5.3rc1+ 
Build ID: 51648779-22e3d74-d554af7
Windows 7 Professional SP1 32/64 bit

Can't reproduce on Windows XP.

BTW: See bug 47044 and bug 47139 for additional infos.
Comment 12 Cody 2012-04-29 13:09:25 UTC
LibreOffice 3.5.2.2
Build ID: 281b639-6baa1d3-ef66a77-d866f25-f36d45

I was unable to reproduce the results on Windows 7 Pro, SP1, 64 bit edition.
Comment 13 Stefan Knorr (astron) 2012-06-02 00:03:39 UTC
@Bfoman: thanks for finding all those duplicates!

*** This bug has been marked as a duplicate of bug 47044 ***