Bug 52626 - Text above the default 1" upper margin is not printed. Printer can do and is set for borderless
Summary: Text above the default 1" upper margin is not printed. Printer can do and is ...
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
Version:
(earliest affected)
3.5.5.3 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2012-07-28 19:48 UTC by Gene Heskett
Modified: 2014-02-16 12:46 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description Gene Heskett 2012-07-28 19:48:19 UTC
I just dl & installed 3.5.5 on a ubuntu-10.04-4 LTS system as I needed to make an address label for a small box.

First, I slid the border marking arrows up and to the left so they were out of play.  Then selecting 18 point font in liberation-serif, I typed my name and address in 3 lines in the upper left corner.  Then I went down about to the 3.25" mark and typed in the destination address in 4 lines, tabbed to the right quite a ways.

Looked at the print preview, looked good, so I hit the print button, and my Epson NX1-515 did its thing, sans my name at the top of the page.  So I spaced that down one 18 point line & reprinted, getting about the bottom 2/3rds of my name.  I verified in your printer wizard that the printer was indeed set for borderless, and did a test page which seemed to be ok, with some evidence of nozzles needing cleaning, a bit of overspray.

So I went back to the top of the page and inserted another blank line 6 points tall, and took a 22 point line out of the middle to pull the destination address back up to where it belonged.

I've been using the old openoffice since it went free many years ago, and do not recall having this sort of a problem before.

This ubuntu install is 32 bit despite the amd phenom 4 core cpu.

This is not a showstopper unless I want to reprint my Christmas card again, as one half the page, folded in the middle, is a borderless photo.

But in this case it turned a 10 minute job into 3 pages of wasted paper and ink over about 30 minutes.  Libreoffice should be capable of doing a truly borderless printout if the printer is capable of that.

Thank you.

Gene
Comment 1 Joel Madero 2013-06-10 15:15:56 UTC
Apologies for waiting so long to address this. We need a bit more info:

1. An attachment with the margins - much easier than making our own

2. Are you able to print to file with the margins you set? 

(trying to figure out if it's the physical print only or if print to pdf would result in same cut off)

Marking as NEEDINFO, please just get us that attachment and answer #2 and then mark as UNCONFIRMED, I'll try to triage it as soon as possible.

Again, thanks for your patience and help on this
Comment 2 QA Administrators 2014-02-02 02:06:58 UTC
Dear Bug Submitter,

Please read the entire message before proceeding.

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team
Comment 3 Gene Heskett 2014-02-02 04:20:37 UTC
On Saturday 01 February 2014 bugzilla-daemon@freedesktop.org did write:

> https://bugs.freedesktop.org/show_bug.cgi?id=52626
> 
> --- Comment #2 from QA Administrators <qa-admin@libreoffice.org> ---
> Dear Bug Submitter,
> 
> Please read the entire message before proceeding.
> 
> This bug has been in NEEDINFO status with no change for at least 6
> months. Please provide the requested information as soon as possible
> and mark the bug as UNCONFIRMED. Due to regular bug tracker
> maintenance, if the bug is still in NEEDINFO status with no change in
> 30 days the QA team will close the bug as INVALID due to lack of needed
> information.
> 
> For more information about our NEEDINFO policy please read the wiki
> located here:
> https://wiki.documentfoundation.org/QA/FDO/NEEDINFO
> 
> If you have already provided the requested information, please mark the
> bug as UNCONFIRMED so that the QA team knows that the bug is ready to
> be confirmed.
> 
> 
> Thank you for helping us make LibreOffice even better for everyone!
> 
> 
> Warm Regards,
> QA Team

1. I do not recall getting your first request for additional info, and I 
don't believe my spam filter caught it, it (spamassassin) doesn't catch 
more than 5% of the crap anyway.

2. I read the bug as I submitted it, and there seems to me to be more than 
sufficient data to duplicate the malfunction unless you don't have access 
to that printer.

3. You have canceled my access login so I cannot reply to this through 
bugzilla.  Thats not good manners.

4. I got tired of feeding the NX515 a hundred bucks worth of ink at 90 day 
intervals, and now the head is hopelessly clogged, incapable of making a 
mark on the paper, so it has been retired to scanner only duty, which 
because the bed is sloped to the front, making it impossible to accurately 
place whatever it is you want to scan properly w/o its sliding off the 
front of the scanner.  Unless propped up.

5. Because it was such an expensive PIMA, a Brother HL-3170CDW color laser 
has replaced it.  Within its limits, it Just Works(TM).  I have also 
installed openoffice, so if one doesn't, I can try the other.

6. Nuke the bug.  I no longer have functional gear capable of testing the 
exact problem.

Cheers, Gene
Comment 4 tommy27 2014-02-16 12:46:02 UTC
(In reply to comment #3)
> 
> 
> 1. I do not recall getting your first request for additional info, and I 
> don't believe my spam filter caught it, it (spamassassin) doesn't catch 
> more than 5% of the crap anyway.

see Comment 1

> 2. I read the bug as I submitted it, and there seems to me to be more than 
> sufficient data to duplicate the malfunction unless you don't have access 
> to that printer.

again, see Comment 1

> ....
> 
> 6. Nuke the bug.  I no longer have functional gear capable of testing the 
> exact problem.
> 
> Cheers, Gene

ok, let's mark this as INVALID