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Bug 53296 - CRASH in Menu Help - About
Summary: CRASH in Menu Help - About
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
3.6.0.4 release
Hardware: x86 (IA32) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2012-08-09 13:28 UTC by Ant
Modified: 2013-01-12 18:51 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
A screen shot of the crash. (49.40 KB, image/gif)
2012-08-09 13:28 UTC, Ant
Details

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Description Ant 2012-08-09 13:28:40 UTC
Created attachment 65346 [details]
A screen shot of the crash.

I just downloaded and installed onto my old Windows XP Pro. SP3 machine with http://download.documentfoundation.org/libreoffice/stable/3.6.0/win/x86/LibO_3.6.0_Win_x86_install_multi.msi ... Its Help About crashes with "Due to an unexpected error, LibreOffice crashed. All the files you were working on will be saved. The next time LibreOffice is launched, your file will be recovered automatically..." like in swriter.exe. Herer's a crash dump from WinDbg:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

CommandLine: F:\winstuff\LibreOffice3.6\program\swriter.exe
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
ModLoad: 00400000 00411000   swriter.exe
ModLoad: 7c900000 7c9b2000   ntdll.dll
ModLoad: 7c800000 7c8f6000   C:\WINDOWS\system32\kernel32.dll
ModLoad: 7e410000 7e4a1000   C:\WINDOWS\system32\USER32.dll
ModLoad: 77f10000 77f59000   C:\WINDOWS\system32\GDI32.dll
ModLoad: 78520000 785c3000   C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.6161_x-ww_31a54e43\MSVCR90.dll
(470.c8c): Break instruction exception - code 80000003 (first chance)
eax=00261eb4 ebx=7ffd7000 ecx=00000005 edx=00000020 esi=00261f48 edi=00261eb4
eip=7c90120e esp=0013fb20 ebp=0013fc94 iopl=0         nv up ei pl nz na po nc
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000202
ntdll!DbgBreakPoint:
7c90120e cc              int     3
0:000> g
ModLoad: 5cb70000 5cb96000   C:\WINDOWS\system32\ShimEng.dll
ModLoad: 76390000 763ad000   C:\WINDOWS\system32\IMM32.DLL
ModLoad: 77dd0000 77e6b000   C:\WINDOWS\system32\ADVAPI32.dll
ModLoad: 77e70000 77f03000   C:\WINDOWS\system32\RPCRT4.dll
ModLoad: 77fe0000 77ff1000   C:\WINDOWS\system32\Secur32.dll
ModLoad: 10000000 100b4000   c:\winstuff\outpos~1\wl_hook.dll
ModLoad: 7c9c0000 7d1d7000   C:\WINDOWS\system32\Shell32.dll
ModLoad: 77c10000 77c68000   C:\WINDOWS\system32\msvcrt.dll
ModLoad: 77f60000 77fd6000   C:\WINDOWS\system32\SHLWAPI.dll
ModLoad: 773d0000 774d3000   C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\comctl32.dll
ModLoad: 5d090000 5d12a000   C:\WINDOWS\system32\comctl32.dll
ModLoad: 77b40000 77b62000   C:\WINDOWS\system32\Apphelp.dll
eax=76390000 ebx=00000000 ecx=7e410000 edx=003a0608 esi=7c90de6e edi=00000000
eip=7c90e514 esp=0013fdc4 ebp=0013fec0 iopl=0         nv up ei pl zr na pe nc
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000246
ntdll!KiFastSystemCallRet:
7c90e514 c3              ret


soffice.exe:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

CommandLine: F:\winstuff\LibreOffice3.6\program\soffice.exe
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
ModLoad: 00400000 00410000   soffice.exe
ModLoad: 7c900000 7c9b2000   ntdll.dll
ModLoad: 7c800000 7c8f6000   C:\WINDOWS\system32\kernel32.dll
ModLoad: 77dd0000 77e6b000   C:\WINDOWS\system32\ADVAPI32.dll
ModLoad: 77e70000 77f03000   C:\WINDOWS\system32\RPCRT4.dll
ModLoad: 77fe0000 77ff1000   C:\WINDOWS\system32\Secur32.dll
ModLoad: 7c9c0000 7d1d7000   C:\WINDOWS\system32\SHELL32.dll
ModLoad: 77f10000 77f59000   C:\WINDOWS\system32\GDI32.dll
ModLoad: 7e410000 7e4a1000   C:\WINDOWS\system32\USER32.dll
ModLoad: 77c10000 77c68000   C:\WINDOWS\system32\msvcrt.dll
ModLoad: 77f60000 77fd6000   C:\WINDOWS\system32\SHLWAPI.dll
ModLoad: 78520000 785c3000   C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.6161_x-ww_31a54e43\MSVCR90.dll
(8e0.c3c): Break instruction exception - code 80000003 (first chance)
eax=00261eb4 ebx=7ffde000 ecx=00000005 edx=00000020 esi=00261f48 edi=00261eb4
eip=7c90120e esp=0013fb20 ebp=0013fc94 iopl=0         nv up ei pl nz na po nc
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000202
ntdll!DbgBreakPoint:
7c90120e cc              int     3
0:000> g
ModLoad: 5cb70000 5cb96000   C:\WINDOWS\system32\ShimEng.dll
ModLoad: 76390000 763ad000   C:\WINDOWS\system32\IMM32.DLL
ModLoad: 10000000 100b4000   c:\winstuff\outpos~1\wl_hook.dll
ModLoad: 773d0000 774d3000   C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\comctl32.dll
ModLoad: 5d090000 5d12a000   C:\WINDOWS\system32\comctl32.dll
ModLoad: 77b40000 77b62000   C:\WINDOWS\system32\Apphelp.dll


Renamed soffice.bin to soffice_bin.exe complained about missing sal3.dll file (had this problem with v3.5.4 too).
Comment 1 Ant 2012-08-09 13:29:47 UTC
FYI, Apache OpenOffice v3.4.0 does not have this problem.
Comment 2 Rainer Bielefeld Retired 2012-08-09 14:44:03 UTC
Deleted redundant information from Subject 

@Ant:
What exactly is your problem? I do not understand the report.
Please try to follow hints on <http://wiki.documentfoundation.org/BugReport>!
Comment 3 Ant 2012-08-09 15:06:05 UTC
(In reply to comment #2)
> Deleted redundant information from Subject 
> 
> @Ant:
> What exactly is your problem? I do not understand the report.
> Please try to follow hints on <http://wiki.documentfoundation.org/BugReport>!

Rainier: LO crashes when I do its Help About. :( See the attached screen shot/capture on what I saw.
Comment 4 bfoman (inactive) 2012-08-09 17:00:36 UTC
Checked with:
LO 3.6.0.4 
Build ID: 932b512
Windows XP Professional SP3

Could not reproduce. 
Can you please try to do clean install of LibreOffice with a brand new LO user profile (see http://wiki.documentfoundation.org/UserProfile)? Also important details of your system configuration are still missing. In case of another crashes please attach as a file !analyze -v output from WinDbg.
Comment 5 Rainer Bielefeld Retired 2012-08-09 17:07:45 UTC
NOT reproducible with Server Installation of  "LibreOffice 3.6.0.4  German UI/Locale [Build-ID:  932b512] on German WIN7 Home Premium (64bit):

1. Launch LibO
2. in LibO Start Center: menu 'Help -> About LibreOffice'
   > Info dialog appears, no crash.
Comment 6 Ant 2012-08-09 17:58:29 UTC
(In reply to comment #4)
> Checked with:
> LO 3.6.0.4 
> Build ID: 932b512
> Windows XP Professional SP3
> 
> Could not reproduce. 
> Can you please try to do clean install of LibreOffice with a brand new LO user
> profile (see http://wiki.documentfoundation.org/UserProfile)? Also important
> details of your system configuration are still missing. In case of another
> crashes please attach as a file !analyze -v output from WinDbg.

http://zimage.com/~ant/antfarm/about/computers.txt for my detailed Windows' computer specifications. Note that my Windows is pretty old (almost a decade?) so it could be something weird on my old OS. I believe I did delete my LO profile from my Windows XP account, but I will check again and try your !analyze -v. I assume to use it after the crash is reproduced.

FYI, Apache OpenOffice v3.4.0 had no problems though!
Comment 7 Ant 2012-08-10 14:48:49 UTC
I had this known startup crash as shown in https://bugs.freedesktop.org/show_bug.cgi?id=52976 with it making a new LO directory/folder.

Anyways, I got in and retried its swriter.exe with WinDbg:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

CommandLine: F:\winstuff\LibreOffice3.6\program\swriter.exe
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
ModLoad: 00400000 00411000   swriter.exe
ModLoad: 7c900000 7c9b2000   ntdll.dll
ModLoad: 7c800000 7c8f6000   C:\WINDOWS\system32\kernel32.dll
ModLoad: 7e410000 7e4a1000   C:\WINDOWS\system32\USER32.dll
ModLoad: 77f10000 77f59000   C:\WINDOWS\system32\GDI32.dll
ModLoad: 78520000 785c3000   C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.6161_x-ww_31a54e43\MSVCR90.dll
(65c.958): Break instruction exception - code 80000003 (first chance)
eax=00261eb4 ebx=7ffd5000 ecx=00000005 edx=00000020 esi=00261f48 edi=00261eb4
eip=7c90120e esp=0013fb20 ebp=0013fc94 iopl=0         nv up ei pl nz na po nc
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000202
ntdll!DbgBreakPoint:
7c90120e cc              int     3
0:000> g
ModLoad: 5cb70000 5cb96000   C:\WINDOWS\system32\ShimEng.dll
ModLoad: 76390000 763ad000   C:\WINDOWS\system32\IMM32.DLL
ModLoad: 77dd0000 77e6b000   C:\WINDOWS\system32\ADVAPI32.dll
ModLoad: 77e70000 77f03000   C:\WINDOWS\system32\RPCRT4.dll
ModLoad: 77fe0000 77ff1000   C:\WINDOWS\system32\Secur32.dll
ModLoad: 10000000 100b4000   c:\winstuff\outpos~1\wl_hook.dll
ModLoad: 7c9c0000 7d1d7000   C:\WINDOWS\system32\Shell32.dll
ModLoad: 77c10000 77c68000   C:\WINDOWS\system32\msvcrt.dll
ModLoad: 77f60000 77fd6000   C:\WINDOWS\system32\SHLWAPI.dll
ModLoad: 773d0000 774d3000   C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\comctl32.dll
ModLoad: 5d090000 5d12a000   C:\WINDOWS\system32\comctl32.dll
ModLoad: 77b40000 77b62000   C:\WINDOWS\system32\Apphelp.dll
eax=76390000 ebx=00000000 ecx=7e410000 edx=003a0608 esi=7c90de6e edi=00000000
eip=7c90e514 esp=0013fdc4 ebp=0013fec0 iopl=0         nv up ei pl zr na pe nc
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000246
ntdll!KiFastSystemCallRet:
7c90e514 c3              ret
0:000> !analyze -v
Last event: 65c.958: Exit process 0:65c, code 0
  debugger time: Fri Aug 10 07:46:06.582 2012 (UTC - 7:00)


Note I ran !analyze -v after the crash and its dialog box.
Comment 8 bfoman (inactive) 2012-08-10 15:56:53 UTC
(In reply to comment #7)
> 0:000> !analyze -v
> Last event: 65c.958: Exit process 0:65c, code 0
>   debugger time: Fri Aug 10 07:46:06.582 2012 (UTC - 7:00)
> Note I ran !analyze -v after the crash and its dialog box.

Unfortunately you have no useful output. 
Best would be to have own debug build or download one (master sources) from http://dev-builds.libreoffice.org/daily/W2008R2@20-With-Symbol-Bytemark-Hosting/master/.
Please follow this article where you will find example !analyze -v output:
https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg#Producing_a_mini_dump
Comment 9 Rainer Bielefeld Retired 2012-09-25 20:14:28 UTC
NOT reproducible with Server Installation of "LibreOffice 3.6.2.1 rc  German UI/ German Locale [Build-ID:  ba822cc] on German WIN XP Home SP1  (64bit) 

@Ant: 
Bug 38913 brought a lot o fixes around msvcr90.dll, may be you are lucky and your problem disappears with 3.6.2?
Comment 10 Ant 2012-10-11 13:09:26 UTC
(In reply to comment #8)
> (In reply to comment #7)
> > 0:000> !analyze -v
> > Last event: 65c.958: Exit process 0:65c, code 0
> >   debugger time: Fri Aug 10 07:46:06.582 2012 (UTC - 7:00)
> > Note I ran !analyze -v after the crash and its dialog box.
> 
> Unfortunately you have no useful output. 
> Best would be to have own debug build or download one (master sources) from
> http://dev-builds.libreoffice.org/daily/W2008R2@20-With-Symbol-Bytemark-
> Hosting/master/.
> Please follow this article where you will find example !analyze -v output:
> https://wiki.documentfoundation.org/
> How_to_get_a_backtrace_with_WinDbg#Producing_a_mini_dump

It still crashes in v3.6.2. Is there a portable non-installer debug version? Or do I really have to uninstall and install it? :(
Comment 11 bfoman (inactive) 2012-10-11 14:04:15 UTC
(In reply to comment #10)
> It still crashes in v3.6.2. Is there a portable non-installer debug version?
> Or do I really have to uninstall and install it? :(

You can install in parallel - see http://wiki.documentfoundation.org/Installing_in_parallel#Version_3.5.x_and_newer:
Comment 12 Julien Nabet 2013-01-12 18:51:24 UTC
No Feedback since months, so put it WFM

Ant:
Try raw method:
- uninstall LO
- clean Windows registry with a free tool (like ccleaner)
- rename your LO directory profile (see https://wiki.documentfoundation.org/UserProfile)
- install non portable version for the test (3.6.4 is last one)
If you reproduce the problem after all this, don't hesitate to reopen this tracker.